Jordan Malcolm
Brunswick,Ohio
Summary
Proven professional with a track record of enhancing children's engagement at Brunswick Recreational Center through exceptional organizational skills and adaptability. Excelled in team collaboration and customer service, securing repeat engagements from different babysitting families Demonstrates reliability and professionalism, with a keen ability to manage schedules and foster positive relationships.
Overview
3
3
years of professional experience
Work History
Regular Babysitter
Tracy Schwab
Brunswick, OH
03.2023 - Current
- Played games, worked on puzzles, and read books to young children.
- Cared for multiple siblings simultaneously while maintaining a balanced attention to each individual child''s needs.
- Communicated positively with children and guardians.
- Demonstrated empathy and kindness to display positive character traits.
- Maintained clean and organized living spaces throughout duration of babysitting responsibilities.
- Ensured safety and well-being of children by diligently supervising indoor and outdoor playtime.
- Developed strong rapport with families, leading to numerous referrals for additional babysitting opportunities.
Recreational Supervisor
Brunswick Recreational Center
Brunswick, OH
06.2023 - 08.2024
- Created a safe and welcoming environment to the children's summer camp ranging from ages 5-12.
- Increased engagement by leading the children in activities, crafts, and various games daily.
- Ensured responsibility and safety by assisting the children with their everyday needs.
- Collaborated with co-workers to achieve daily goals.
- Handled customer inquiries professionally and efficiently, providing timely assistance with registrations or other questions related to program offerings.
- Optimized facility usage by scheduling activities so as not to conflict with one another or create overcrowded spaces.
- Developed positive and productive relationships with kids, parents and staff.
- Transitioned participants between activities, rest periods and field trips.
- Engaged participants in recreational activities and team-building exercises.
Ice Cream Server
Honey Hut
Brunswick, OH
06.2022 - 11.2023
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Kept tidy and organized area to comply with cleanliness standards.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
Fall Intern
Mapleside
Brunswick, OH
08.2021 - 10.2021
- Managed merchandise booth, accurately handling transactions and maintaining an organized inventory of products available for purchase.
- Delivered exceptional customer service at information booths, offering accurate details about schedules, locations, and attractions within the event grounds.
Education
Bachelor of Arts - English
Baldwin Wallace University
Berea, Ohio05.2028
Skills
- Schedule Management
- Trustworthiness and honesty
- Reliability and punctuality
- Customer Service
- Team Collaboration
- Organizational Skills
- Effective Communication
- Adaptability and Flexibility
- Professionalism
Timeline
Recreational Supervisor
Brunswick Recreational Center
06.2023 - 08.2024
Regular Babysitter
Tracy Schwab
03.2023 - Current
Ice Cream Server
Honey Hut
06.2022 - 11.2023
Fall Intern
Mapleside
08.2021 - 10.2021
Bachelor of Arts - English
Baldwin Wallace University