Jordan Manson
Lancaster,CA
Summary
Dynamic professional with a proven track record at Angelenos, adept in emergency maintenance and customer service excellence. Offering strong work ethic and willingness to learn and grow in dynamic environment. Skilled in teamwork and clear communication, driving operational improvements and fostering positive client relationships. Hardworking and enthusiastic about learning distribution center operations inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
2025
2025
years of professional experience
Work History
Watehouse and Delivery
A Royal Suite Bedrooms
- Provided exceptional customer service through professional communication and problem-solving skills.
- Resolved customer concerns promptly, fostering strong relationships with repeat clients.
- Assisted customers with loading or unloading items when necessary, demonstrating a commitment to superior service.
- Continuously updated knowledge on regulations related to transportation industry safety standards.
Field Service Technician
Angelenos
10.2021 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Trained and developed staff, conducting regular performance reviews and fostering a positive, high-morale environment.
- Handled customer inquiries and resolved escalated issues, ensuring customer satisfaction and retention.
Education
High School Diploma - General Studies
Eastside High School
Lancaster, CA06.2010
Skills
- Safe driving
- Loading and unloading
- Defensive driving
- Route planning
- Delivery scheduling
- Local geography
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Time management skills
- Clear communication
- Verbal and written communication
- Customer interaction
- Order picking and processing
Timeline
Field Service Technician
Angelenos
10.2021 - Current
Watehouse and Delivery
A Royal Suite Bedrooms
High School Diploma - General Studies
Eastside High School
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