Jordan Marcial
Ferndale,WA
Summary
With 10 years of experience at lululemon, I bring a strong work ethic and meticulousness to my role. Effective communication and creative problem-solving are my key strengths, which have consistently led to my success in previous positions. Now, I am excited to leverage these transferable skills as a P&C Advisor to contribute to team success and achieve positive results.
Overview
10
10
years of professional experience
Work History
Talent Operations Specialist
lululemon athletica, Store Support Centre
07.2021 - Current
- Managed end-to-end operations of the Talent Acquisition team for assigned departments.
- Coordinated the scheduling, logistics, and expenses for all international and domestic candidate interviews.
- Produced detailed offer letters for candidates
- Collaborated with vendors to conduct background checks.
- Managed the setup of new employees for seamless onboarding and integration into Workday.
- Elevated and documented key processes, sharing insights with relevant stakeholders as needed.
- Partnered with various stakeholders including Talent Managers, Hiring Managers, P&C Business Partners, Legal Counsel, and Mobility to enhance recruitment processes.
- Ensured a positive candidate and new hire experience by keeping their needs at the forefront.
Senior Talent Operations Specialist
lululemon athletica, Store Support Centre
09.2023 - 11.2024
- Served as the primary escalation point for the Talent Operations Team, addressing complex hiring and onboarding inquiries.
- Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
- Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problem solving.
- Acted as the subject matter expert for Talent Operations, advising on updates affecting team processes.
- Improved operational efficiency by streamlining and implementing processes.
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
- Collaborated cross-functionally to identify opportunities for process improvements and increased efficiency.
- Established key partnerships both internally and externally that contributed significantly toward achieving organizational objectives.
- Enhanced data accuracy and accessibility by implementing new Avature reports
- Functioned as the primary project partner and pivotal enrollment contact for new team processes.
- Managed administrative tasks for the Talent Ops Team, such as process documentation, team metrics, vacation and expense tracking.
- Partnered with the Manager, Talent Acquisition to outline the structure, roles, and responsibilities of the Talent Operations team.
- Worked with cross-functional teams such as Talent Managers, Position Administration, P&C Digital, and People Experience to streamline processes.
Executive Assistant
lululemon athletica, Store Support Centre
08.2017 - 07.2021
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Facilitated onboarding for incoming team members.
- Maintained strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards.
Receptionist
lululemon athletica, Store Support Centre
10.2015 - 08.2017
- Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in guests.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with guests and vendors through professional demeanor and excellent interpersonal skills.
- Maintained visitor log for entering and leaving facility for security purposes.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Assisted with planning team events and meetings for smooth execution.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Educator
lululemon athletica, Guest Education Centre
10.2014 - 10.2015
- Managed high call volumes while providing exceptional guest support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and keeping guest experience top of mind at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Provided personalized assistance to guests, fostering strong relationships and promoting brand loyalty.
Education
High School Diploma -
Frank Hurt Secondary School
Surrey, BC06-2012
Skills
- Operational efficiency
- Process documentation
- Cross-functional partnership
- Teamwork and collaboration
- Team building
- Process improvement
- Organizational skills
- Attention to detail
- Operations coordination
- Problem-solving
- Interpersonal skills
- Adaptability and flexibility
VOLUNTEER
- Covenant House Vancouver - 2018
- SeaWheeze Half Marathon - Volunteer Captain (2016, 2017, 2018, 2019)
Timeline
Senior Talent Operations Specialist
lululemon athletica, Store Support Centre
09.2023 - 11.2024
Talent Operations Specialist
lululemon athletica, Store Support Centre
07.2021 - Current
Executive Assistant
lululemon athletica, Store Support Centre
08.2017 - 07.2021
Receptionist
lululemon athletica, Store Support Centre
10.2015 - 08.2017
Educator
lululemon athletica, Guest Education Centre
10.2014 - 10.2015
High School Diploma -
Frank Hurt Secondary School
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