Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lamia Martinez

Atwater,CA

Summary

Organized Patient Service Representative with 2 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.

Overview

1
1
year of professional experience

Work History

Mercy Medical Center

Jane
08.2019 - 01.2021
  • Used Software to schedule appointments.
  • Handled customer service inquiries in person, via telephone and through email.
  • Built and maintained positive working relationships with patients and staff.
  • Assisted patients in filling out check-in and payment paperwork.
  • Filed and maintained patient records in accordance with HIPAA regulations.

Education

Associate Degree In Nursing - CNA

Merced College
Merced, CA
12.2020

Diploma -

Merced Scholar Charter School
Merced, CA
06.2020

Skills

  • Managing Adverse Events
  • Electronic Charting
  • Chart Pulling
  • Office Administration
  • Medical Insurance
  • Patient Greeting
  • System Updates
  • Patient Registration
  • Appointment Confirmation

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Mercy Medical Center

Jane
08.2019 - 01.2021

Associate Degree In Nursing - CNA

Merced College

Diploma -

Merced Scholar Charter School

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