Jordan Masenburge
Midlothian
Summary
Motivated and dedicated Lincoln Tech graduate seeking an entry-level position in the electrical and electronics field, eager to apply hands-on training and strong problem-solving skills to support electrical installation and maintenance tasks.
Overview
6
6
years of professional experience
Work History
Driver Manager
The Home Depot
Dallas
12.2023 - 10.2024
- Supervised, trained, and evaluated drivers and logistics personnel, ensuring compliance with DOT regulations and safety standards
- Managed transportation and delivery operations for Home Depot's driving logistics team, ensuring timely and efficient service delivery
- Monitored delivery schedules and fleet utilization, investigated and resolved delivery issues and customer concerns to maintain service level goals
- Coordinate with distribution centers, store leadership, and third-party carriers; oversee vehicle inspections, maintenance schedules, and drive certifications; support cost-control initiatives and continuous improvement efforts
Exceptions Supervisor
The Home Depot
Dallas
11.2020 - 12.2023
- Supervise daily exceptions operations including inventory discrepancies damages, shortages, and overages
- Monitored compliance with company policies, safety standards, and operational procedures while training, coaching, and evaluating associates in exceptions processes
- Tracked trends, analyzed data, and recommended process improvements that reduced recurring errors and supported audits, cycle counts, and loss prevention initiatives
- Coordinated with warehouse teams, transportation, and inventory control to resolve issues efficiently
Area Supervisor
Reynold's Security
Dallas
11.2019 - 11.2020
- Supervised and coordinated daily activities of non-armed security officers to maintain a secure environment
- Ensured adherence to post orders, company policies, and client guidelines through site inspections and patrols to verify coverage and performance standards
- Scheduled staff and managed shift coverage while addressing attendance issues and preparing incident reports, daily logs, and shift documentation for operational continuity
- Serve as the primary point of contact between clients, security officers, and management
Customer Service Manager
Walmart
Lancaster
10.2018 - 11.2019
- Managed daily customer service and front-end operations, supervising, training, and coaching customer service associates and team leads to enhance service quality
- Monitored customer satisfaction and service metrics to identify improvement opportunities and enhance operational performance
- Coordinated staffing, scheduling, and workload distribution to align with business needs and optimize service delivery
- Handle returns, exchanges, refunds, and service-related transactions accurately, support loss prevention efforts and maintain a safe, organized work environment
Education
Electrical/Electronics
Lincoln Technical Institute
Grand Prairie, TX05.2026
Skills
- Electrical installation and maintenance
- Safety training
- Conduit installation and bending
- System programming and setup
- Access control systems
- Blueprint and schematic reading
- CCTV and security systems
- Meter usage
- Low voltage system troubleshooting and repair
- Fire alarm systems
- Programmable logic controllers (PLC)
- Basic wiring techniques
- Wiring and cabling skills
- Residential electrical work
- Audio-visual systems integration
- Electrical coding and system integration
- Cable and internet installation
Timeline
Driver Manager
The Home Depot
12.2023 - 10.2024
Exceptions Supervisor
The Home Depot
11.2020 - 12.2023
Area Supervisor
Reynold's Security
11.2019 - 11.2020
Customer Service Manager
Walmart
10.2018 - 11.2019
Electrical/Electronics
Lincoln Technical Institute