Jordan Masters
Albuquerque,NM
Summary
Results-driven Clinical Director with over four years of clinical experience, including supervision and training. Skilled in strategic planning, team leadership, and quality improvement to ensure operational excellence and patient care standards are met. Excel in communication, problem-solving, and adaptability to foster collaborative work environments.
Overview
4
4
years of professional experience
Work History
Clinical Director
Serenity Mesa Youth Recovery Center
Albuquerque, New Mexico
01.2023 - Current
- Ensured the provision of high-quality therapeutic services, both individually and in a group setting.
- Supervised two LMSW clinicians and two case managers effectively and directly to provide client-centered comprehensive care.
- Organized and facilitated team-building activities for administrative, clinical, and client teams.
- Delivered ongoing training to behavioral health techs and administrative members to enhance clinical knowledge for frontline workers.
- Assessed client needs and identified barriers, formulating customized treatment plans for achievement.
- Designed and executed clinical programs while concurrently developing the capabilities of clinical staff within a startup transitional living and crisis triage center/detox facility, focused on supporting adolescents with substance use disorders.
- Ensured continuity of care and professional development by overseeing the documentation of services provided by frontline, clinical, and case managers in three clinical programs.
- Facilitated effective communication between internal and external treatment team members to execute current and aftercare treatment plans.
- Collaborated with executive, nursing, programming, human resources, and housing/service navigation directors to enhance policies and procedures for clear directives and ensuring the safety of staff and residents in all programs.
- Developed and expanded programs to meet the needs of the community and residents.
- Led expansion of statewide adolescent Intensive Outpatient Programs for the Behavioral Health Services Department.
- Organized and led learning collaboratives on a monthly basis, helping agencies meet grant directives and expand services across the entire state.
- Utilized the EMR system to develop and implement new documentation processes that improved the quality of care provided to residents at every stage of their treatment plan.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Continued auditing of client files to ensure compliance of funding contracts and promote professional development skills of staff.
Clinician
Serenity Mesa Youth Recovery Center
Albuquerque, New Mexico
06.2020 - Current
- Provide individual therapy sessions to support individualized clients' monthly treatment plans.
- Developed treatment plans for clients based on their individual needs.
- Facilitated psychoeducational groups to address topics such as anger management, communication skills, and relapse prevention.
- Conducted biopsychosocial assessments of clients to evaluate their current mental health status.
- Educated families about the therapeutic process and how to best support their loved ones during recovery.
- Collaborated with other professionals to ensure the highest quality of care for clients.
- Participated in multidisciplinary team meetings to discuss client progress and develop new strategies for treatment planning.
- Maintained accurate clinical records and documentation according to agency standards.
- Coordinated referrals with outside agencies when needed for additional services or resources.
- Assisted in developing programming activities that were engaging and appropriate for each age group served.
- Supported clients through crisis interventions as necessary, including providing emergency assessments when needed.
- Utilized evidence-based practices such as cognitive behavioral therapy in sessions with clients.
- Created a safe environment where all participants felt comfortable expressing themselves without fear of judgement or criticism.
- Facilitated family therapy sessions that focused on improving communication between family members.
- Encouraged positive behavior change through motivational interviewing techniques.
- Actively participated in educational workshops related to addiction, trauma, grief.
- Engaged in continuous learning opportunities such as attending conferences or reading relevant literature.
- Developed strong knowledge of current clinical best practices and individual and group counseling techniques.
- Facilitate individual and group counseling to adolescents in an intensive outpatient setting.
- Assisted individuals with stress management, self-esteem and issues associated with emotional and mental health.
- Prepared and maintained required treatment records and reports.
Education
Master of Social Work - Leadership and Administration
New Mexico Highlands University
05.2020
Bachelor of Social Work -
New Mexico Highlands University
05.2019
Skills
- Schedule Management
- Strong Organization
- Billing Procedures
- Adaptability and Flexibility
- Project Management
- Self Motivation
- Electronic Medical Record Software
- Performance Improvement
- Strategy implementation
- Service Quality Improvement
- Mediation Techniques
- Documentation Review
- Employee Performance Reviews
- Training and mentoring
- Complex Problem-Solving
- Exceptional communication skills
Training
- Applied Suicide Intervention Skills Training (ASIST)
- Trauma-Informed Crisis Prevention Institution (CPI) Training
- CPR Certified
- Nurtured Heart Approach Certified
- Seven Challenges Facilitator and Leader
- Adolescent Dialectical Behavioral Therapy
- American Society of Addiction Medicine: ASAM
- Motivational Interviewing
Community Volunteer
- Working with community stakeholders to promote substance use awareness though advocacy efforts, fundraisers, conferences, and other community events since 2020 to current date.
- Co-coordinator of the Semicolon Tattoo Project 2019, Agora Crisis Center, 05/2019, 08/2019, Planned the SCTP 2019 with Assistant Director for Suicide Prevention Month. Prepared agendas for all meetings and documented meeting minutes. Created and promoted social media campaign for the SCTP 2019. Motivated volunteers to participate in community outreach. Networked with community businesses to gather donations, gain support, and collaborate on the event. Maintained deadlines and meeting calendar for parties involved. Engaged in community outreach at local and state events.
- Data Entry, Talking Talons Youth Leadership, 06/2018, 09/2018, Compiled, prioritized, sorted, and processed student survey responses into database. Maintained data from current surveys completed by students. Analyze and identify trends in data to guide future outcomes of the program. Adjusted settings for format, page layout, line spacing, and other style requirements. Transmitted work electronically to other locations upon request. Researched further information for incomplete documents. Met program directors deadlines.
- Event Support, Big Brothers, Big Sisters, 06/2017, Greeted guests and guided them in the desired direction. Participated in interactive activities with children and parents. Awarded children after completing activities.
References
References available upon request.
Timeline
Clinical Director
Serenity Mesa Youth Recovery Center
01.2023 - Current
Clinician
Serenity Mesa Youth Recovery Center
06.2020 - Current
Master of Social Work - Leadership and Administration
New Mexico Highlands University
Bachelor of Social Work -
New Mexico Highlands University
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