JORDAN MASTERS, LCSW
Albuquerque,NM
Summary
Dynamic clinical leader with a robust background in program development, trauma-informed care, and adolescent behavioral health. Proven track record in implementing evidence-based therapies, crafting individualized treatment plans, and leading multidisciplinary teams to achieve exceptional outcomes. Expertise in quality assurance and regulatory compliance consistently strengthens clinical programs and improves service delivery. Committed to fostering cultures of connection, accountability, and growth within healthcare environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Program Therapist
Sandhill Center
01.2025 - Current
- Oversaw focused clinical caseload, ensuring trauma-informed, evidence-based service delivery.
- Led development of individualized treatment and safety plans using neurodevelopmental principles and NMT.
- Delivered individual, family, and group therapy for youth with complex emotional and behavioral needs.
- Strengthened outcomes via milieu engagement and corrective emotional experiences.
- Developed quarterly newsletter highlighting NMT program implementation and client engagement.
- Created orientation materials and group facilitation guides for new clinicians.
- Contributed to program improvement initiatives enhancing client, family, and team outcomes.
Clinical Director
Serenity Mesa Youth Recovery Center
01.2023 - 01.2025
- Provided high-quality individual and group therapy using evidence-based modalities to support behavioral, emotional, and recovery goals.
- Led a multidisciplinary team of clinicians and case managers to deliver coordinated, client-centered care.
- Designed and facilitated team-building activities to strengthen communication, collaboration, and workplace culture.
- Delivered ongoing training to behavioral health technicians and administrative staff, enhancing frontline clinical knowledge and response capacity.
- Conducted clinical assessments, identified barriers to progress, and developed individualized treatment plans tailored to client needs.
- Designed and implemented clinical programming while simultaneously developing staff capabilities within a startup transitional living, crisis triage/detox facility serving adolescents with substance use disorders.
- Ensured continuity of care by overseeing documentation and clinical workflows across three programs, supporting compliance and professional development for frontline, clinical, and case management staff.
- Facilitated communication among internal and external treatment team members to support current treatment planning and aftercare transitions.
- Collaborated with executive leadership, nursing, programming, HR, and housing/service navigation teams to improve policies and procedures and strengthen staff and resident safety.
- Developed and expanded clinical programs to meet evolving community and resident needs.
- Led the statewide expansion of adolescent Intensive Outpatient Programs (IOP) in partnership with the Behavioral Health Services Department.
- Organized and facilitated monthly learning collaboratives to help agencies meet grant directives and expand behavioral health services across the state.
- Utilized the EMR system to design and implement new documentation workflows, improving care quality across all levels of treatment.
- Audited client files for compliance with funding contracts and accredit, supporting quality assurance and staff professional development.
- Contributed innovative ideas and solutions to enhance team performance, program effectiveness, and treatment outcomes.
Clinician
Serenity Mesa Youth Recovery Center
06.2020 - 01.2025
- Delivered individual and group therapy focused on emotional regulation, relapse prevention, and communication skills.
- Developed treatment plans incorporating CBT, MI, DBT skills, and trauma-informed approaches.
- Conducted biopsychosocial assessments and coordinated multidisciplinary treatment planning.
- Engaged families through education, coaching, and structured therapeutic communication.
- Facilitated crisis intervention and coordinated referrals with external agencies.
- Maintained accurate clinical documentation in compliance with state and agency requirements.
Education
Master of Social Work - Leadership & Administration
New Mexico Highlands University
Albuquerque, NM01.2020
Bachelor of Social Work -
New Mexico Highlands University
Albuquerque, NMSkills
- Program Development, Expansion & Quality Improvement (Program development, enhancement, strategic planning, workflow optimization, QAPI)
- Regulatory Compliance & Policy Implementation (Compliance, policies, risk mitigation)
- Clinical Leadership & Supervision (Clinical team leadership, supervision, staff development) Evidence-Based & Trauma-Informed Practice Integration (EBP integration, trauma-informed care principles)
- Community Outreach, Partnerships & Service Implementation (Community services, outreach, partnership building)
- Stakeholder Communication, Crisis Response & Engagement (Communication, engagement, crisis management)
Certification
- CPR Certified
- Crisis Prevention Intervention (CPI)
- Middle Management Academy
- Applied Suicide Intervention Skills Training (ASIST)
- Adolescent Dialectical Behavioral Therapy (A-DBT)
- Cognitive Behavioral Therapy (CBT)
- Acceptance and Commitment Therapy (ACT)
- Neurosequential Model of Therapeutics (NMT)
- Motivational Interviewing (MI)
- Trauma Focused (TF-CBT)
- Community Reinforcement Approach (CRA)
- OK Corral Equine Assisted Psychotherapy
Timeline
Program Therapist
Sandhill Center
01.2025 - Current
Clinical Director
Serenity Mesa Youth Recovery Center
01.2023 - 01.2025
Clinician
Serenity Mesa Youth Recovery Center
06.2020 - 01.2025
Master of Social Work - Leadership & Administration
New Mexico Highlands University
Bachelor of Social Work -
New Mexico Highlands University