Jordan Mata-Collins
Converse,TX
Summary
Dedicated professional with demonstrated customer service, and time management. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
CVS Caremark
09.2023 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maneuvered through several systems while on phone call to find resolution and answer questions regarding prescription insurance, medication coverage and mail order prescription to ensure understanding of coverage and options.
- Clarified customer issues and determined root cause of problems with their pharmacy benefit plans
- Tracked customer service cases and updated service software with customer information.
In-Store Shopper
H-E-B
03.2022 - 05.2023
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Health and Beauty Associate
Walmart
03.2020 - 01.2022
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Insurance Verification Specialist
Eye Deal Vision
01.2020 - 03.2020
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Assistant Daycare Teacher
Wee Care Day Care & Learning Center
08.2017 - 09.2018
- Maintained daily records of children's individual activities, behaviors, meals, and naps.
- Helped with creation of age-appropriate activities to keep children positively engaged.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Established positive relationships with parent to collaboratively promote child's wellbeing.
Front End Retail Cashier
Giant Eagle
05.2015 - 04.2017
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
Education
Bachelor of Science - Health Administration
Southern New HampshireUniversity
Manchester, NH12.2027
Skills
- Medical Terminology
- Patient Eligibility Requirements
- Document Management
- Multi-Line Telephone Operation
- Administrative Support
- Computer Proficiency
- Critical Thinking
Timeline
Customer Service Representative
CVS Caremark
09.2023 - Current
In-Store Shopper
H-E-B
03.2022 - 05.2023
Health and Beauty Associate
Walmart
03.2020 - 01.2022
Insurance Verification Specialist
Eye Deal Vision
01.2020 - 03.2020
Assistant Daycare Teacher
Wee Care Day Care & Learning Center
08.2017 - 09.2018
Front End Retail Cashier
Giant Eagle
05.2015 - 04.2017
Bachelor of Science - Health Administration
Southern New HampshireUniversity