Hi, I’m
Jordan Matthews
Rocky Mount,NC
Summary
- Hard Working professional offers demonstrated success in leading teams and managing projects to successful completion. Skill in problem-solving and conflict resolution, with a strong force on customer service and satisfaction. Proven track record of developing and implementing successful strategies to optimize performance, increase efficiency, and improve quality. Experienced in budgeting, forecasting, and financial management. Proactive professional with three years of experience.
- Experienced with managing shift operations and leading teams to meet organizational objectives. Utilizes strong problem-solving abilities to address challenges promptly. Track record of enhancing team performance through effective communication and strategic planning.
- Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
- Experienced with strategic planning and operational management. Utilizes strong communication and organizational skills to enhance productivity and streamline workflows. Knowledge of financial oversight and resource allocation to sustain company growth.
- Business professional with focus on team collaboration and achieving results. Demonstrated ability to adapt to changing needs and drive impactful outcomes. Strong skills in project management, strategic planning, and process optimization. Reliable and effective in coordinating teams and resources to meet organizational goals.
Overview
4
years of professional experience
Work History
Burger King
Shift Leader Manager
06.2018 - 08.2022
Job overview
- Showed proficiency in maintaining a clean work environment by following safety procedures and adhering to sanitation regulations.
- Utilized excellent interpersonal communication skills to effectively motivate staff, handle customer complaints, and build relationships with vendors.
- Proficient in problem-solving to quickly identify and resolve issues that arise during shifts.
- Demonstrated expertise in leading and managing shifts, training, and developing team members, and ensuring customer satisfaction.
- Possessed strong leadership qualities capable of inspiring teams towards achieving common goals.
- Exhibited strong organizational skills, including scheduling employees, delegating tasks, and overseeing inventory levels.
- Adept at coaching employees on best practicing for delivering exceptional service standards that meets customers' needs.
- Addressed customer complaints and resolved conflicts.
- Trained and supervised new staff members.
- Trained and mentored new staff on food safety protocols and service standards.
- Supervised team performance to ensure exceptional customer service and operational efficiency.
- Managed inventory levels, minimizing waste while maintaining product availability.
- Implemented scheduling strategies to optimize labor costs and enhance productivity.
Education
North Carolina Central UniversityDurham, NC
BBA from Business Administration
05-2027
University Overview
Continuing education...
Edgecombe Community CollegeTarboro, NC
Associate of Applied Science from Business in Administration
05.2025
University Overview
GPA: 3.2
- Awarded
Business Leadership Certificate
Skills
- Decision-making
- Communication
- Leadership
- Professionalism
- Customer needs assessments
- Staff motivation and discipline
- Accurate money handling
- Opening and closing procedures
- Food safety and sanitation
- Safety management
- Guest satisfaction
- Directing team members
- Microsoft Office Suite
- Team collaboration
- Time management
- Order management
- Customer service
- Team leadership
Awards
Leadership in Business
Timeline
Shift Leader Manager
Burger King
06.2018 - 08.2022
North Carolina Central University
BBA from Business Administration
Edgecombe Community College
Associate of Applied Science from Business in Administration
Similar Profiles
SAMHITHA CHOWDARY PARUCHURISAMHITHA CHOWDARY PARUCHURI
Team Leader at Union Burger Ltd (Burger King)Team Leader at Union Burger Ltd (Burger King)
Andelina KlanacAndelina Klanac
Assistant Manager at King Food AB / Burger KingAssistant Manager at King Food AB / Burger King
Md Bipul AliMd Bipul Ali
Assistant Manager at King Food AB (Burger King)Assistant Manager at King Food AB (Burger King)
Bryce GladueBryce Gladue
Assistant Manager at Burger King Londonderry (King MG Kitch inc)Assistant Manager at Burger King Londonderry (King MG Kitch inc)
DANIGEA ANDREWSDANIGEA ANDREWS
Prior Authorization Coordinator at Wilson Radiation OncologyPrior Authorization Coordinator at Wilson Radiation Oncology