Jordan Maurice
Bellefontaine,OH
Summary
Detail-oriented, organized and meticulous employee. Enthusiastic team player ready to contribute to company success. Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction. Fast learner and adaptable mindset.
Overview
7
7
years of professional experience
Work History
IT Support Specialist
RUDIS
09.2022 - Current
- Created help desk tickets, troubleshot and resolved desktop issues.
- Delivered onsite technical support for [Number] employees.
- Used ticketing systems to manage and process support actions and requests.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
- Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
- Assigned system permissions and set up computers to assist with onboarding new employees
- Enhanced IT system stability by implementing proactive maintenance routines and monitoring tools.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
- Developed custom scripts to automate repetitive tasks, increasing efficiency in daily operations.
- Contributed to the development of internal tools that improved workflow automation within the IT department.
Phlebotomist
Pathology Laboratories Inc.
06.2020 - 09.2022
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Managed L1 help desk processes and procedure.
- Maintained lab and lab equipment on own.
- Troubleshooting and repairing equipment and devices.
Laboratory Assistant
Lima Memorial Hospital
12.2016 - 08.2019
- Handled hazardous materials responsibly following proper waste disposal procedures to minimize environmental impact.
- Processed patient specimens according to priority and documented results.
- Actively participated in lab safety inspections, identifying potential hazards and implementing corrective actions promptly.
- Maintained documentation on tests performed in lab.
- Enhanced lab safety measures by conducting regular equipment maintenance and implementing updated protocols.
- Provided troubleshooting for equipment as well as technology for the lab.
Education
Bachelor of Science - Electrical And Computer Engineering
Ohio Northern University
Ada, OH06.2019
High School Diploma -
Bellefontaine High School
Bellefontaine, OH06.2015
Skills
- Software Installation
- Printer troubleshooting
- User Training
- Mobile Device Support
- System Configuration
- Hardware maintenance
- Mobile Device Management
- Desktop support
- IT Security Management
- Asset Management
- Software Licensing
- Remote Support
Timeline
IT Support Specialist
RUDIS
09.2022 - Current
Phlebotomist
Pathology Laboratories Inc.
06.2020 - 09.2022
Laboratory Assistant
Lima Memorial Hospital
12.2016 - 08.2019
Bachelor of Science - Electrical And Computer Engineering
Ohio Northern University
High School Diploma -
Bellefontaine High School
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