Jordan Mayfield
Fair Oaks,CA
Summary
Dedicated Service Technician with expertise in installation of water softening drinking systems at West Coast Water Filtration. Known for exceptional customer service and attention to detail, I effectively diagnosed plumbing issues, minimizing costly repairs. Proficient with power and hand tools, allowing me to consistently deliver high-quality outcomes while ensuring client satisfaction through clear communication and empathy.
Overview
9
9
years of professional experience
Work History
Plumbing Technician
Preferred Plumbing & Drain
07.2025 - Current
- Maintained, installed, repaired and altered piping systems, plumbing fixtures, traps and soil waste and vent pipes.
- Executed plumbing services in tight quarters and easily bent, squatted, crawled, climbed and reached.
- Documented cost of plumbing repairs and kept precise records of time and material.
- Worked non-standard and on-call hours and weekends on rotational basis and patiently focused on customer needs.
Service Technician
West Coast Water Filtration
01.2017 - 04.2025
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Diagnosed and repaired leaks efficiently, minimizing property damage and water loss.
- Conducted thorough inspections of client's plumbing systems to identify potential problems before they escalated into costly repairs.
- Installed various plumbing systems with accuracy and attention to detail, resulting in high-quality outcomes.
- Provided excellent customer service by addressing client concerns and answering questions about plumbing systems.
Customer Service Representative
West Coast Water Filtration
01.2017 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in training programs to enhance product knowledge and customer service skills.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Applied Scholastics Academy
Perris, CA05-2019
Skills
- Attention to detail
- Quality assurance
- Customer service
- Valid Driver's license
- Power tool proficiency
- Hand tool expertise
- System installation and repair
- Plumbing
Courses
Water Quality Association Service Technician Class
Timeline
Plumbing Technician
Preferred Plumbing & Drain
07.2025 - Current
Service Technician
West Coast Water Filtration
01.2017 - 04.2025
Customer Service Representative
West Coast Water Filtration
01.2017 - 08.2024
High School Diploma -
Applied Scholastics Academy
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