Jordan Mays
Carrollton,TX
Summary
An energetic, charismatic, and optimistic thinker with exceptional customer service skills. Driven, reliable and dedicated to helping others.
Overview
17
17
years of professional experience
Work History
Hospitality and Tourism Facilitator/Facility Manager
Carrollton Farmers Branch School District
Carrollton, TX
07.2022 - 09.2023
- Developed curriculum and lesson plans to structure classroom activities.
- Helped with end-to-end event planning process through meetings, walk-throughs and day-of execution.
- Coordinated plans and specific event needs with internal personnel.
- Collaborated with leadership and colleagues to coordinate staffing for each event.
- Oversaw event logistics, venue scheduling and accommodations.
- Led site walk-through and meetings prior to event to go over checklists and delegate assignments to staff.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Facilitated communication and collaboration among departments in the district.
Secretary to the Chief Operations Officer
Carrollton Farmers Branch School District
Carrollton, Texas
10.2021 - 07.2022
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Maintain an accurate and detailed calendar for COO, manage and log incoming scheduling requests, re-schedule meetings upon request, proactively communicate changes, and anticipate and respond to scheduling conflicts
- Processed, and kept documentation, of contractor pay apps monthly.
- Help track bond dollars and funds through excel spreadsheets.
- Supported office operations, managed client correspondence, tracked records and handled internal communications.
- Coordinated catering services for various functions, including trainings and meetings.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Maintain basic knowledge of day-to-day processes of departments under the COO, to assist in resourcing as needed.
Server/Customer Service Manager/Taproom Manager
3 Nations Brewing
Carrollton, TX
09.2018 - 09.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, other members of management and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Interviewed, hired and trained new quality-focused servers
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Monitored cash intake to reduce discrepancies.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Attended and participated in industry events.
- Administered vendor coordination, timeline development, budgeting and day of coordination services for private and public events.
- Assessed event success and identified improvement areas through client feedback.
- Oversaw event logistics, venue scheduling and accommodations.
- Planned, coordinated and executed weddings and special events.
Program Coordinator/Communications Assistant
Carrollton Farmers Branch School District
Carrollton, TX
08.2018 - 05.2020
- Fostered relationships to define programming needs and strengthen organizational standing.
- Formulated and launched marketing campaigns to maximize profits.
- Directed and coordinated revenue generating events such as Unsung Heroes Breakfast, and the Employee Giving Campaign. Also created a new revenue generating event called CFB's got Talent.
- Coordinated logistics for activities and events.
- Worked with board members to plan organizational needs and improve district engagement.
- Collaborated with various parties involved in program to evaluate successes and failures as well as develop new partnerships and make proactive changes.
- Established community relationships to promote the needs within CFBISD.
- Assisted the Communications department with coordination and execution of yearly events
Key Holder/Assistant Manager/Store Manager
Camille La Vie
Houston, TX
09.2014 - 06.2018
- Maintain a clean and smoothly ran store per company standards
- Encourage associates to be honest and hardworking
- Managed a wide variety of customer service, and administrative tasks, to resolve customer issues quick and effectively
- Provided positive contact with the customers. Determined, and met, customer needs
- Completed all office duties such as scheduling, receiving and sending shipment, weekly/monthly reporting, etc.
- Worked closely with our buying/marketing team to ensure that the opening of our new location was as profitable, and successful, as possible.
- Training of all members of staff
- Started as a full time key holder when relocated to Houston, and was promoted to assistant manager within 6 months. Was then promoted to store manager when our new location opened at the Galleria.
Leasing Manager
Harbor Group Management
Plano, TX
05.2012 - 06.2014
- Maintain happy residents
- take care of resident issues in a timely manner
- lease apartments to new prospects
- be the first point of contact for all residents and prospects
- arrange monthly resident events
- was 1 of 3 nominated for leasing agent of the year in 2014
- Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Welcomed guests to leasing office, asked open-ended questions and offered assistance with issues or concerns.
Contemporary Specialist
Dillards
Plano, TX
08.2009 - 02.2012
- Maintain monthly sales goals by building relationships with clients
- created and developed visual merchandising themes and strategies
- worked in a fun environment while exceeding in daily tasks
- develop and motivate other sales associates in exceptional customer service as well as sales
Sales Associate/Lead Cashier
Camille La Vie
Grapevine, TX
09.2006 - 04.2009
- Greeting customers entering establishment
- Assisted customers with a positive attitude to ensure their time in our store was a great experience
- Maintained a clean, and orderly, check out area, and completed other general cleaning duties
- Assisted customers at the POS
Education
High School Diploma -
Creekview Highschool
2008
Skills
- Excellent communication skills, with good interpersonal skills
- Customer Service excellence
- Enthusiasm
- Leadership qualities
- Organization
- Team building/training
- Trustworthy and Dependable
- Quick learner
- Multi Task Management
- Special events planning
- Donor relations
- Schedule coordination
Affiliations
- Member, Big Brothers Big Sisters
- Campus Improvement Committee - Ranchview High School
- CTE Teacher of the nine weeks
References
Michelle Brown
Store Manager-Camille La vie Grapevine
mbrown122@yahoo.com
(469) 487-6122
John Royer
Managing Business Partner-3 Nations Brewing
johnr@3nationsbewing.com
(214) 717-7230
Bobby Shaw
Director of Facility Services-Carrollton Farmers Branch ISD
shawro@cfbisd.edu
(469) 289-8651
Timeline
Hospitality and Tourism Facilitator/Facility Manager
Carrollton Farmers Branch School District
07.2022 - 09.2023
Secretary to the Chief Operations Officer
Carrollton Farmers Branch School District
10.2021 - 07.2022
Server/Customer Service Manager/Taproom Manager
3 Nations Brewing
09.2018 - 09.2021
Program Coordinator/Communications Assistant
Carrollton Farmers Branch School District
08.2018 - 05.2020
Key Holder/Assistant Manager/Store Manager
Camille La Vie
09.2014 - 06.2018
Leasing Manager
Harbor Group Management
05.2012 - 06.2014
Contemporary Specialist
Dillards
08.2009 - 02.2012
Sales Associate/Lead Cashier
Camille La Vie
09.2006 - 04.2009
High School Diploma -
Creekview Highschool