Jordan Mays
Morgantown,WV
Summary
Dynamic Assistant Manager/Social Media Manager/Server with a strong track record of leadership and teamwork. Experienced in delivering exceptional customer service and leveraging creative thinking to drive organizational success. Skilled in problem-solving and management, with a passion for fostering a positive work environment. Possess a Bachelor of Arts in Spanish from West Virginia University, complementing my hands-on experience in diverse professional roles. Committed to continuous skill development and seeking opportunities to contribute meaningfully while advancing my career trajectory. Eager to secure a position in a forward-thinking company that values innovation, collaboration, and employee well-being, aligning with my passion for personal and professional growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Plaza Azteca
02.2024 - Current
- Overseeing daily operations and staff management to ensure a positive dining experience
- Coordinating with kitchen and wait staff to maintain efficient service
- Managing the restaurant's social media presence to promote the brand and attract new business
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Personal Shopper/ Sales Associate
Sam’s Club
01.2023 - 11.2023
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Assisted customers with locating items and providing product information
Pet Care Provider
Rover
02.2020 - 08.2021
- Developed a comprehensive plan for pet care that included providing daily exercise, grooming while maintaining their normal routine
- Maintained detailed records of pet care activities, including feeding, exercise, health and grooming
- Administered medication promptly according to schedule
Club Volleyball Coach
Eastside Athletics
12.2020 - 05.2021
- Mentored athletes in goal setting, time management, and personal responsibility, fostering well-rounded individuals.
- Enhanced team performance by developing and implementing strategic training plans.
- Provided constructive feedback to players during games for immediate adjustments in play style or tactics as needed.
- Implemented innovative drills that focused on enhancing teamwork, communication skills, and tactical understanding.
- Established a positive team culture, emphasizing sportsmanship and mutual respect among players.
Education
Bachelors of Art - Spanish
West Virginia University
05.2024
Skills
- Communication Skills
- Leadership
- Ability to Work in a Team
- Microsoft Office
- Customer service
- Creative thinking
- Problem-solving
- Staff management
Certification
ESL certification to teach English as a second language from TEFL Academy- course completed awaiting in-class hours.
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Assistant Manager
Plaza Azteca
02.2024 - Current
Personal Shopper/ Sales Associate
Sam’s Club
01.2023 - 11.2023
Club Volleyball Coach
Eastside Athletics
12.2020 - 05.2021
Pet Care Provider
Rover
02.2020 - 08.2021
Bachelors of Art - Spanish
West Virginia University
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