Open To Work
Jordan McCain
Elk Grove,CA
Summary
I am a Proactive and results driven professional with experience in emergency communications, dispatch operations, and media relations. Demonstrates strong leadership, organizational, and crisis management skills while maintaining effective coordination in fast-paced environments. Experienced in press communication, strategic messaging, and stakeholder engagement to support organizational visibility and response efforts. Known for reliability, adaptability, and a strong commitment to team success and operational excellence.
Overview
8
8
years of professional experience
Work History
Custodian
Creekside Christian Church
Elk Grove
10.2024 - Current
- Performed cleaning duties and maintenance in commercial and residential buildings.
- Conducted routine cleaning duties such as sweeping, mopping, and vacuuming.
- Maintained inventory of cleaning supplies and equipment.
- Collaborated with team members to complete assigned tasks efficiently.
- Maintained cleanliness and sanitation standards in all areas of the building.
- Implemented routine inspections to identify and address maintenance needs.
- Managed waste disposal and recycling processes.
- Assisted in the setup and breakdown of event spaces, ensuring efficient operations.
- Operated cleaning equipment, including floor scrubbers and carpet cleaners.
- Followed safety protocols and guidelines to promote a safe working environment.
- Communicated effectively with team members and supervisors to ensure smooth operations.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Moved furniture for cleaning and set up for special events.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
Marketing Assistant
McCain & Associates Realty
Elk Grove
03.2020 - Current
- Developed and executed marketing campaigns across digital platforms to enhance brand visibility.
- Implemented efficient workflows for content review and feedback processes, reducing turnaround time on projects.
- Delivered edits on time for reviews and final delivery.
- Maintained organized digital archives of raw footage, final edits, and other assets for easy access and retrieval.
- Worked tight deadlines with team or independently and made quick creative editing decisions to maintain high quality of work.
- Managed multiple projects simultaneously, meeting strict deadlines while maintaining high-quality results.
- Implemented marketing campaigns to increase customer engagement and sales.
- Increased revenue with creative marketing initiatives and promotional events.
Host
Olive Garden
Elk Grove
08.2023 - 10.2024
- Managed guest reservations and seating arrangements in a fast-paced environment.
- Coordinated with kitchen staff to ensure timely food delivery.
- Trained new staff members on company policies and procedures.
- Collaborated with team members to enhance customer service.
- Maintained cleanliness and organization of the dining area.
- Welcomed and seated guests, ensuring optimal dining experience through attentive service.
- Collaborated with kitchen staff to communicate guest needs and dietary restrictions effectively.
- Trained new hosts on best practices for guest interactions and operational procedures.
- Oversaw daily operations, maintaining cleanliness and organization of front-of-house areas.
- Enhanced customer satisfaction by actively resolving guest inquiries and concerns promptly.
Host
Red Lobster
Lakewood, CA
02.2022 - 07.2023
- Managed guest reservations and seating arrangements in a fast-paced environment.
- Provided exceptional customer service and resolved guest complaints.
- Trained new staff members on company policies and procedures.
- Collaborated with team members to enhance customer service.
- Maintained cleanliness and organization of the dining area.
- Managed reservations and waitlists using restaurant management software for efficient seating arrangements.
- Assisted in implementing new greeting protocols, improving overall guest flow during peak hours.
- Conducted regular staff meetings to discuss service improvements and address team performance issues.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Table Runner
Logan's Roadhouse
Elk Grove
07.2019 - 12.2019
- Executed table service quickly and efficiently in a fast-paced environment.
- Collaborated with team members to ensure smooth operations.
- Assisted in food and beverage service by delivering orders to tables.
- Maintained cleanliness and organization of the dining area.
- Delivered food and beverage orders efficiently to ensure timely service.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Collaborated with kitchen staff to streamline order fulfillment processes.
- Assisted in training new team members on operational procedures and best practices.
- Implemented improvements in workflow, reducing wait times for customers.
Retail Sales Associate
Old Navy, Gap
Elk Grove
04.2018 - 02.2019
- Resolved customer inquiries and complaints effectively, maintaining positive store reputation.
- Implemented visual merchandising strategies to optimize product displays and drive sales.
- Managed inventory levels, ensuring accurate stock replenishment and organization on sales floor.
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Utilized point-of-sale systems for transaction processing, ensuring accuracy in cash handling.
- Conducted regular audits of merchandise to identify discrepancies and minimize shrinkage.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
Education
Bachelor of Arts - Communications and Media
California State University Long Beach
05-2023
Associate of Arts - Communications and Media
Consumes River College
Sacramento05-2021
Skills
- Leadership
- Employee Recruitment
- Customer Service
- Team Collaboration
- Organization
- Data Entry
- Visual Editing
- Social Media
- Marketing
- Cleaning and sanitizing
- Work independently
- Responsible and dependable
- Customer service
- Problem-solving
- Attention to detail
- Team collaboration
- Cleaning expertise
- Work prioritization
- Optical Communications Systems
- Employee communications
- Communications intelligence
LANGUAGES
English
Work Preference
Work Type
Full TimeTimeline
Custodian
Creekside Christian Church
10.2024 - Current
Host
Olive Garden
08.2023 - 10.2024
Host
Red Lobster
02.2022 - 07.2023
Marketing Assistant
McCain & Associates Realty
03.2020 - Current
Table Runner
Logan's Roadhouse
07.2019 - 12.2019
Retail Sales Associate
Old Navy, Gap
04.2018 - 02.2019
Bachelor of Arts - Communications and Media
California State University Long Beach
Associate of Arts - Communications and Media
Consumes River College
2018 Harriet Tubman award
Recognized for demonstrating exceptional leadership, determination, and commitment to helping others, embodying the courage, resilience, and service associated with Harriet Tubman’s legacy.