Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jordan McCants

LA CROSSE

Summary


Experienced with team leadership, operational oversight, and performance management. Utilizes strong organizational skills and effective communication to drive team success. Track record of fostering collaborative environments and achieving consistent results.

Overview

11
11
years of professional experience

Work History

Assistant Supervisor

Kwik Trip
12.2024 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Led by example, demonstrating strong work ethic and commitment to excellence.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Loader

Kwik Trip
06.2019 - Current
  • Loaded pallets, tote stacks and bread quickly and safely, ensuring trailers met their leave times.
  • Followed all safety and security protocols to minimize risk of injury.
  • Checked accuracy of product packaging and labeling, rectifying any issues.

General Manager

Eagle Bluff Pizza Partners
10.2017 - 05.2019
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Formulated policies and procedures to streamline operations.

Shift Leader

Pizza Hut
11.2013 - 10.2017
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Education

None - General Studies

Carl Sandburg College

Skills

  • Paperwork Management
  • Employee performance management
  • Employee motivation and discipline
  • Team Training and Development
  • Issue resolution
  • Inventory Accuracy
  • Task delegation
  • PIT operation
  • Process updates/improvement
  • Schedule oversight
  • Managing operations and efficiency

Timeline

Assistant Supervisor

Kwik Trip
12.2024 - Current

Loader

Kwik Trip
06.2019 - Current

General Manager

Eagle Bluff Pizza Partners
10.2017 - 05.2019

Shift Leader

Pizza Hut
11.2013 - 10.2017

None - General Studies

Carl Sandburg College

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Jordan McCants