Jordan McCarthy
Denver,CO
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Customer Development Representative
Power Home Remodeling
09.2022 - Current
- Monitored sales and other performance indicators and took action to improve performance.
- Used latest information systems and business analytical tools to support decision-making.
- Conducted central and regional negotiations, business reviews and follow-up with regional and divisional representatives.
- Influenced customers to grow sales, improve service and identify customer service and logistics efficiencies by utilizing new techniques, tools and information systems.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Trained new employees on customer service, money handling and organizing strategies.
- Presented professional image consistent with company's brand values.
- Maintained current knowledge of evolving changes in marketplace.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Attended monthly sales meetings and quarterly sales trainings.
Sales Representative
T-Mobile
01.2021 - 08.2022
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Generated new leads through networking and attending industry events.
- Negotiated contracts with clients and developed relationships with key personnel.
- Developed and delivered engaging sales presentations to convey product benefits.
- Implemented marketing plans to increase brand awareness and drive sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Prioritized helping customers over completing other routine tasks in store.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Tap Room Manager
Santa Fe Brewing
08.2018 - 01.2021
- In charge of all staffing, scheduling, hiring and firing.
- Facilitated preventive maintenance on equipment in line with company standards.
- Kept inventory of hand tools and gauges calibrated for use.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Verified computer inventory against physical inventory and resolved discrepancies.
- Organized records of vehicles, schedules and completed orders.
- Developed and maintained knowledgeable and productive team of employees.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Collaborated with manufacturing and supply chain management.
- Maintained instruments and tools to help team complete maintenance tasks quickly and with accurate outcomes.
- Received incoming shipments of tools and equipment from trucks.
Assistant Manager
Eldorado Fitness Studio
08.2017 - 08.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Managed all desk staff, class instructors and personal trainer schedules.
- In charge of all payroll for all staff
- Responsible for customer relations, sales, new memberships, merchandise, work orders, and maintaining a clean environment.
Staffing Specialist
CHRISTUS St Vincent Regional Medical Center
08.2014 - 08.2017
- Assisted Nursing Management in staffing inpatient and outpatient areas with regard to volume, acuity, activity and collective bargaining agreements (CBA's).
- Assigned and scheduled float employees, advance-booking employees for work and focused on minimizing overtime wherever possible.
- Accurately documented employee absences, leaves and schedule changes on a daily basis.
- Reviewed next shift, day and weekend staffing sheets to identify shortages/overages.
- Performed payroll functions on a daily basis. Demonstrated excellent attendance, reliability and employee/customer relations.
- Maintained a calm, professional manner at all times.
Education
No Degree - Business Administration
Western State College of Colorado
No Degree - Sports Science
University of New Mexico
Albuquerque, NMHigh School Diploma -
Summit High School
Frisco, CO05.2006
Skills
- Prioritizing Workflows
- Overcoming Objections
- Acquire New Business
- Program Promotion
- Promote Products
- Pitching Skills
- Professional Relationships
- Customer Development
- Customer Care
- Persuasion Techniques
- Customer Interaction
- Customer Accounts Management
Timeline
Customer Development Representative
Power Home Remodeling
09.2022 - Current
Sales Representative
T-Mobile
01.2021 - 08.2022
Tap Room Manager
Santa Fe Brewing
08.2018 - 01.2021
Assistant Manager
Eldorado Fitness Studio
08.2017 - 08.2018
Staffing Specialist
CHRISTUS St Vincent Regional Medical Center
08.2014 - 08.2017
No Degree - Business Administration
Western State College of Colorado
No Degree - Sports Science
University of New Mexico
High School Diploma -
Summit High School
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