Jordan McCloy
Lansing
Summary
Hardworking and dependable professional with over 7 years of customer service experience, 1 year as a Manager in Training (MIT) at McDonald’s, 6 months of merchandising experience, and 6 months of warehouse experience. Strong background in leadership, organization, and teamwork across fast-paced retail and operations environments. Skilled at inventory management, safety compliance, and maintaining organized, efficient workflows.
Overview
7
7
years of professional experience
Work History
Customer Service Roles
Various Employers
- Provided excellent service to customers, resolving issues quickly and professionally.
- Developed strong communication skills while handling high-volume customer interactions.
- Consistently recognized for dependability, efficiency, and problem-solving.
Manager in Training
McDonalds
01.2025 - Current
- Support daily restaurant operations including scheduling, quality control, and team leadership.
- Maintain food safety standards and perform regular safety checks in compliance with local and company regulations.
- Conduct inventory counts and assist with ordering to ensure stock accuracy and cost control.
- Train and motivate team members to deliver consistent, high-quality service.
Warehouse Associate
Meijer warehouse
06.2020 - 01.2021
- Built and wrapped pallets for outgoing shipments with accuracy and speed.
- Loaded and unloaded trucks, ensuring all products matched order specifications.
- Maintained a clean, safe work area and followed company safety procedures.
Merchandiser
Dr Pepper
06.2019 - 12.2019
- Stocked shelves and maintained visually appealing product displays to drive sales.
- Ensured all merchandise was priced, rotated, and organized according to planograms.
- Worked independently to support multiple stores, manage time efficiently, and meet stocking deadlines.
Education
High School Diploma -
Great Lakes Cyber Academy
Lansing, MISkills
- Leadership & Team Supervision
- Inventory & Stock Management
- Customer Service & Communication
- Food Safety & Compliance
- Merchandising & Visual Organization
- Warehouse Operations & Shipping Preparation
- Time Management & Reliability
Timeline
Manager in Training
McDonalds
01.2025 - Current
Warehouse Associate
Meijer warehouse
06.2020 - 01.2021
Merchandiser
Dr Pepper
06.2019 - 12.2019
Customer Service Roles
Various Employers
High School Diploma -
Great Lakes Cyber Academy