Jordan McCoy
West,IL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Warehouse Specialist 2
Epsilon
10.2022 - 05.2023
- Packaged items for safe shipment and protection from damage in transit.
- Managed storage area by organizing floor space, adhering to storage design principles and recommending improvements.
- Loaded and unloaded items from and to shipping containers and vessels.
- Helped keep inventory accurate by overseeing daily cycle counts.
- Supported safe operations of warehouse order fulfillment and restocking by securing items on pallets and shelves.
- Verified amount of items received in orders and cross-checked with invoices.
- Processed orders and reported to supervisory staff when stock dwindled.
- Communicated and integrated with other departments to share information and coordinate successfully.
Bar Porter
Hollywood Casino Aurora
04.2022 - 08.2022
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Greeted customers and provided friendly, knowledgeable service.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Assisted in setting up and breaking down bar area for special events.
Gunner/Loader
The Swim
09.2020 - 02.2022
- Identified parts and services to maintain equipment and provided timely solutions to continue operations.
Store Manager
Thorntons Gas Station
02.2018 - 03.2020
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
West Leyden High School
Skills
- Creative Solutions
- Cost Savings
- Recordkeeping Requirements
- Shipment Coordination
- Pick Products
- System Updates
Timeline
Warehouse Specialist 2
Epsilon
10.2022 - 05.2023
Bar Porter
Hollywood Casino Aurora
04.2022 - 08.2022
Gunner/Loader
The Swim
09.2020 - 02.2022
Store Manager
Thorntons Gas Station
02.2018 - 03.2020
West Leyden High School
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