Jordan McDaniel
Sacramento,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Server
Pottery World Cafe
12.2018 - Current
- Demonstrate strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Perform opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Collaborate with team members during busy shifts for efficient workflow and excellent guest experiences.
- Work with POS system to place orders, manage bills, and handle complimentary items.
- Develop strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Follow health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Collect payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Display enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervise the set up of large parties and coordinate service to multiple dining areas.
- Address customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assist in training new hires, providing guidance on restaurant standards and best practices.
Administrative Assistant
Tanner Industries
01.2018 - 12.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information, including financial records, insurance, building permits, and all state licensing.
- Created and maintained detailed administrative processes and procedures to drive efficiency and to ensure smooth day-to-day office operations.
- Managed filing system, entered data and completed all clerical tasks.
- Liaised between all subsidiary companies and parent company and maintained effective lines of communication.
- Optimized calendar management and scheduled all appointments, including complex, multi-visit appointments, strategically while considering priorities and minimizing conflicts.
Receptionist
Crunch Gym
08.2015 - 01.2018
- Greeted incoming visitors and members professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly, responded to inquiries from callers seeking information, and directed incoming calls to other staff members and management.
- Collected membership payments, processed transactions and updated relevant records.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Cultivated positive relationships with members through professional demeanor and excellent interpersonal skills.
Dental Receptionist
Snow Dental Office
01.2014 - 07.2015
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Helped patients complete necessary medical forms and documentation.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Obtained payments from patients and scanned identification and insurance cards.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Assisted in the creation of an electronic patient records system and was responsible for organizing and maintaining the system to promote quick data finding for staff.
Education
Bachelor of Science - Marriage And Family Studies
Brigham Young University - Idaho
Rexburg, ID05.2022
High School Diploma -
Del Oro High School
Loomis, CA05.2013
Skills
- Strong work ethic
- Reliable, punctual, and responsible
- Exceptional customer service and sales expertise
- Works well in a team environment, as well as being a highly self-motivated individual
- Experience with financial record keeping and reconciliation
- Excellent memory retention
Hobbies
Enjoys many hobbies including reading, soccer, snowboarding, skiing (snow and water), hiking and golf.
Timeline
Server
Pottery World Cafe
12.2018 - Current
Administrative Assistant
Tanner Industries
01.2018 - 12.2018
Receptionist
Crunch Gym
08.2015 - 01.2018
Dental Receptionist
Snow Dental Office
01.2014 - 07.2015
Bachelor of Science - Marriage And Family Studies
Brigham Young University - Idaho
High School Diploma -
Del Oro High School
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