Jordan McDaniel
Muncie,IN
Summary
Accomplished leader at Walmart, adept in motivational leadership and safety awareness, streamlined operations by fostering team collaboration and reducing shrinkage rates. Leveraged effective communication and Fork Truck certification to enhance store performance, achieving significant improvements in customer satisfaction and employee morale.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Overnight Coach
Walmart
02.2023 - Current
- Maintained a safe and clean store environment for customers and employees by implementing safety protocols and sanitation standards.
- Conducted performance evaluations for overnight staff members to identify areas of improvement, provide constructive feedback, and foster professional growth opportunities.
- Increased customer satisfaction with quick resolution of complaints, thorough follow-ups, and implementation of feedback-driven improvements.
- Developed collaborative relationships with cross-functional departments to improve store performance and achieve company-wide objectives.
- Assisted in hiring processes by screening potential candidates'' applications, interviewing prospects, and providing recommendations for suitable hires.
- Managed cash handling procedures during the night shift to maintain accuracy in financial transactions and prevent fraud or theft incidents.
- Reduced shrinkage rates by diligently monitoring security cameras, investigating discrepancies in inventory counts, and enforcing loss prevention measures.
- Streamlined communication between day shift and overnight teams by regularly updating shared logs and attending daily handover meetings.
- Trained new team members on company policies, procedures, and best practices to ensure consistent service delivery.
Hardlines Team Lead
Walmart
12.2021 - 02.2023
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Reduced employee turnover by fostering a positive work environment and addressing concerns promptly.
- Developed training programs for new team members to ensure consistency in performance and adherence to company standards.
Electronics Sales Associate
Walmart
03.2020 - 11.2021
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
- Applied knowledge of electronics products to educate prospects and customers.
- Handled customer inquiries and resolved issues promptly, demonstrating strong problem-solving skills and dedication to customer service excellence.
Sporting Goods Department Manager
Walmart
03.2019 - 01.2020
- Optimized product assortment by analyzing sales data trends, leading to improved merchandise selection tailored to customer preferences.
- Collaborated with store management to develop departmental goals, ensuring alignment with overall business objectives.
- Managed inventory to ensure timely replenishment of stock, reducing out-of-stock occurrences.
- Facilitated clear communication between team members, fostering a positive work environment that encouraged collaboration and teamwork.
Sporting Goods Sales Associate
Walmart
01.2018 - 02.2019
- Maintained store displays and followed store housekeeping standards and procedures to provide assortment of sporting goods.
- Communicated merchandise needs, pricing concerns and operations problems to management for problem resolution.
- Followed company standards for merchandise presentation and planograms of best apparel and equipment brands in sporting goods.
- Achieved personal and store sales goals by applying sound customer service and sales protocol.
CAP Team Supervisor
Walmart
05.2014 - 01.2018
- Coordinated with 1st and 3rd shift management to facilitate smooth shift transitions.
- Enhanced employee morale through effective communication, recognition, and regular feedback.
- Implemented safety protocols in the workplace, reducing accidents and injuries among employees.
- Identified potential bottlenecks in workflow processes before they became significant issues, allowing for timely solutions implementation.
- Supervised and supported team of 20 associates.
Overnight Stocker
Walmart
07.2011 - 04.2014
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Education
High School Diploma -
Central High School
Muncie, IN07.2010
Skills
- Effective Communication
- Group leadership
- Personable and friendly
- Building Relationships
- Team motivation
- Safety awareness
- Motivational leadership style
- Team Development
- Communication abilities
Certification
- Forklift Certification
- Electric Pallet Jack Certification
- Walkie Stacker Certification
- Scissor Lift Certification
- Food and Safety Certification
Timeline
Overnight Coach
Walmart
02.2023 - Current
Hardlines Team Lead
Walmart
12.2021 - 02.2023
Electronics Sales Associate
Walmart
03.2020 - 11.2021
Sporting Goods Department Manager
Walmart
03.2019 - 01.2020
Sporting Goods Sales Associate
Walmart
01.2018 - 02.2019
CAP Team Supervisor
Walmart
05.2014 - 01.2018
Overnight Stocker
Walmart
07.2011 - 04.2014
High School Diploma -
Central High School