Jordan McDonald
Cleveland,OH
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated Retail professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Aldi
12.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Apparel Team Lead
Walmart
05.2022 - 12.2023
- Followed company work processes to receive, open and unpack boxes, cartons and totes, stock merchandise, restock and rotate merchandise on shelves and build merchandise displays.
- Provided superior customer service leadership by greeting and assisting customers.
- Enhanced overall store appearance by maintaining clean, organized displays and ensuring merchandise was properly stocked.
- Analyzed sales reports to identify trends, adjusting merchandise presentation strategies as needed to maximize revenue potential.
- Implemented creative merchandising strategies to highlight promotional items and drive sales growth.
- Implemented loss prevention strategies to minimize shrinkage, resulting in reduced inventory discrepancies and increased profitability.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Meat Department Manager
Restaurant Depot
06.2021 - 05.2022
- Enhanced customer satisfaction by ensuring the highest quality and freshest meat products were available.
- Maintained a clean and organized work environment, adhering to strict sanitation standards for food handling and safety.
- Trained new employees on handling, safety and stocking procedures.
- Boosted sales through strategic merchandising of meat products, creating eye-catching displays and promotions.
- Reduced waste and shrinkage by closely monitoring product expiration dates and rotating stock accordingly.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Ensured accurate pricing of all meat items by regularly updating price tags and signage as needed.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
Apparel Associate
Walmart
01.2019 - 05.2021
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
- Displayed and organized products in store to help customers locate products easily.
- Managed stock levels on the sales floor through efficient replenishment processes that maintained consistent product availability.
- Ensured accurate inventory management through regular cycle counts and thorough inspections of incoming shipments.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Processed incoming stock and documented product information to manage inventory levels.
Education
High School Diploma -
Charles F Brush High School
Lyndhurst, OH05.2017
Skills
- Problem-Solving
- Customer Service and Engagement
- Inventory Control
- Store Organization
- Time Management
- Team Building and Leadership
- Store Opening and Closing
- Attention to Detail
- Staff Supervision
- Stock management
- POS systems operations
- Pricing and Markdowns
- Mentoring and Coaching
- Sales Techniques
- Sales Growth
- Issue Resolution
- Transaction Processing
- Order Management
- Teamwork and Collaboration
- Strong Communication and Interpersonal Skills
- Cash Handling
- Flexible Hours
- Cash Register Operation
- Brand Management
- Training and Development
Timeline
Assistant Store Manager
Aldi
12.2023 - Current
Apparel Team Lead
Walmart
05.2022 - 12.2023
Meat Department Manager
Restaurant Depot
06.2021 - 05.2022
Apparel Associate
Walmart
01.2019 - 05.2021
High School Diploma -
Charles F Brush High School