Hi, I’m
Jordan McDuffie
Decatur,GA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
years of professional experience
Work History
Independent Electrical Contractors
Apprenticeship and Training Assistant
04.2025 - Current
Job overview
- Answering incoming phone calls of customers and potential students, answering questions or routing calls appropriately.
- Print and copy materials used by Instructors and Students.
- Processes and records attendance, assignments, and certificates, etc
- Work cooperatively with other staff to complete tasks
- Routine filing of completed paperwork.
- Assist with the preparation for new and existing classes; Posting and sending out reminders in the CMS System.
- Answering student inquiries regarding their education records.
Arise
Customer Support Specialist
05.2024 - 05.2025
Job overview
- Maintained in-depth knowledge of products, staying up-to-date on new features, updates, and bug fixes to better assist customers.
- Enhanced customer satisfaction by becoming an expert, resolving technical issues, and addressing inquiries.
- With exceptional attention to detail, identified recurring issues allowing the company to address underlying causes proactively.
- Streamlined support processes for quicker response times and improved customer experience.
- Offered assistance in implementing and developing training programs.
Alorica
Technical Support Specialist
01.2022 - 05.2024
Job overview
- Developed comprehensive knowledge of the company's products and services to provide accurate solutions to client inquiries.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.
- Adapted communication style and sales approach to effectively meet the unique needs of each customer
Education
Penn Foster Career SchoolScranton, PA
High School Diploma
01-2022
Skills
- Data entry proficiency
- Effective team collaboration
- Proficient in Microsoft Office Suite
- Ticket resolution management
- Effective communication skills
- Strong organizational abilities
- Task prioritization
- Adaptable to new software and tech
- Research
- Problem-solving abilities
- Time management abilities
- Goal Oriented
- Attentions to Detail
- Worker training
- Professional demeanor
Timeline
Apprenticeship and Training Assistant
Independent Electrical Contractors
04.2025 - Current
Customer Support Specialist
Arise
05.2024 - 05.2025
Technical Support Specialist
Alorica
01.2022 - 05.2024
Penn Foster Career School
High School Diploma