Jordan McGoldrick
Audubon,NJ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front-End Associate
Sam’s Club
08.2020 - Current
- Responsible for assisting with membership creation, selling premium memberships to prospective members, and assisting members with credit card applications. Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers. Mentored new employees on cashier duties and best practices, improving overall staff performance. Developed rapport with regular customers. Provided backup support for other departments when needed, showcasing versatility within the retail environment. Assisted customers with returns, refunds, and resolving transaction issues. Worked closely with shift manager to solve problems and handle customer concerns. Addressed customer needs and made product recommendations to increase sales. Helped customers navigate applications and in-store technology to deliver best-in-class experiences. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Cashier/Stocker
Dollar Tree
05.2017 - 08.2020
- Greeted customers and directed them to requested products. Performed cash, card, and check transactions to complete customer purchases. Stocked shelves, racks, and cases with new merchandise. Collaborated with team members to maintain a clean, organized work environment. Promoted a positive shopping environment through friendly interactions with customers and providing efficient assistance when needed. Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
College Intern
Atlantic County Prosecutor’s Office
01.2019 - 05.2019
- Assisted detectives in the Major Crimes Unit with reviewing evidence on CDs, DVDs, text, images, and paper to find valuable evidence for trial. Provided additional copies of evidence for use by the prosecution in various homicide cases. Attended various court proceedings, such as a homicide trial and sentencing.
Education
Bachelor of Arts - Criminal Justice
Stockton University
Galloway, NJ05.2019
Skills
Customer Satisfaction
Time Management Skills
Complex Problem-Solving
Processing Returns
Retail Transactions
Product Restocking
Cash Handling
Cash Register Operation
Cleaning and Sanitizing
Written and Verbal Communication
Customer Complaint Resolution
Victim Advocacy
Certification
40-hour SA and DV Advocacy Training, AVANZAR (Atlantic County Domestic Violence and Sexual Assault treatment center), 2019
References
References available upon request.
Timeline
Front-End Associate
Sam’s Club
08.2020 - Current
College Intern
Atlantic County Prosecutor’s Office
01.2019 - 05.2019
Cashier/Stocker
Dollar Tree
05.2017 - 08.2020
Bachelor of Arts - Criminal Justice
Stockton University