Jordan McIver
Absolute Recovery
Gastonia,NC
14
years of professional experience
Detail-oriented lot management professional with 10+ years of experience overseeing inventory, vehicle movement, and staff coordination. Skilled in customer service, compliance, and time management, with a track record of improving lot organization, protecting assets, and keeping operations running smoothly.
Work History
Lot Manager
11 Years- Managed vehicle inventory, ensuring accurate lot organization and quick unit retrieval.
- Coordinated incoming and outgoing vehicles, maintaining smooth flow across storage areas.
- Inspected vehicle condition and documented damage for compliance and records accuracy.
- Oversaw key control, title paperwork, and release authorization for secure transactions.
- Directed lot staff, assigning daily priorities and reinforcing efficient work practices.
- Monitored yard safety, correcting hazards and maintaining orderly parking arrangements.
- Communicated with sales and transport teams to support timely vehicle movement.
- Improved inventory tracking and operational consistency through process updates and oversight.
- Added and maintained key tags, inspection decals and window stickers for 250 vehicles on sales lot.
- Resolved escalated customer issues promptly by addressing concerns and providing satisfactory solutions, preserving customer loyalty.
- Improved team productivity by effectively delegating tasks, monitoring performance, and providing constructive feedback.
- Minimized inventory loss by implementing effective security measures and regularly auditing lot assets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Drove automobiles to other dealerships or vendors for pickups and deliveries..
- Achieved and maintained pristine condition of automobiles on lot and in showroom.
- Enhanced customer satisfaction by efficiently managing vehicle inventory and maintaining an organized lot.
- Managed relationships with transportation providers for timely delivery of new vehicles to the lot, reducing idle time before sale or lease initiation.
- Upheld strict quality control standards by inspecting incoming vehicles thoroughly for damage or defects prior to placing them on the lot.
- Provided comprehensive training for new employees, ensuring they had the necessary skills to perform their job duties effectively.
- Contributed to a positive work environment by fostering teamwork, motivating employees, and leading by example.
- Protected vehicles from storm damage by removing debris from lot.
- Collaborated with lot staff to have vehicles ready for lot within 48 hours.
- Optimized space utilization to maximize capacity while maintaining a visually appealing showroom floor layout.
- Ensured compliance with safety regulations and industry standards by continuously updating knowledge on best practices.
- Lifted items weighing over 100 pounds.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Launched quality assurance practices for each phase of development
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
Crew Member
2 Years 1 Month- Delivered prompt customer service, resolved inquiries, and maintained positive store interactions.
- Operated POS system to process transactions, refunds, and loyalty rewards accurately.
- Replenished coolers and beverage stations while maintaining organized sales floor appearance.
- Stocked shelves, rotated merchandise, and verified product freshness throughout shift.
- Supported food preparation, followed sanitation procedures, and upheld food safety standards.
- Enforced age-restricted sales policies and followed compliance procedures for regulated items.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Became familiar with products to answer questions and make suggestions.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Achieved recognition for exceptional customer service, highlighting the importance of customer interactions.
- Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
- Fostered positive team environment by assisting coworkers during rush periods.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Brewed coffee and tea and changed out drink station syrups.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
Crew Member
5 Months- Trained new crew members on store procedures, cash handling, and customer service expectations.
- Took orders, prepared meals, and collected payments.
- Facilitated customer orders at front counter and drive-thru for efficient service.
- Monitored inventory levels, reported shortages, and assisted with merchandise receiving.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of the restaurant to promote a clean image.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Addressed guest needs, questions, or concerns to create an optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to detail while assembling meals.
- Maintained high standards of personal hygiene and cleanliness, contributing to a healthy dining environment.
- Completed milkshakes and ice cream desserts for customers.
- Documented customer orders and conveyed special requests to kitchen staff.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Prepared salads, soups and sandwiches for customers.
- Operated POS system to process transactions, refunds, and loyalty rewards accurately.
- Supported food preparation, followed sanitation procedures, and upheld food safety standards.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Brewed coffee and tea and changed out drink station syrups.
Education
No Degree - Mechanical Engineering
High School Diploma
Skills
Facility upkeep
Lot organization
Asset monitoring
Vehicle operation
Financial reconciliation
Basic vehicle repairs
Preventive Maintenance
Quality control
Scheduling and coordinating
Time management
Performance evaluation
Critical thinking
Employee training
Hiring and training
Team leadership
Staff management
Conflict resolution
Negotiation skills
Strategic planning
Organizational skills
Work Planning and Prioritization
Computer skills
MS office
Surveillance
Policy enforcement
Problem-solving
Complex Problem-solving
Analytical thinking
Self motivation
Customer service
Positive attitude
Professionalism
Professional and courteous
Staff onboarding
Workforce development
Skill enhancement
Workplace integrity
Reliability
Communication skills
Task prioritization
Multitasking
Time management abilities
Dispute management
Team collaboration
Problem resolution
Decision-making
Employee training
Employee performance evaluation
Adaptability
Problem-solving abilities
Inventory analysis
Employee assessment
Risk management
Timeline
Lot Manager
Absolute Recovery
10.2015 - CurrentRead More
Crew Member
Circle K
05.2014 - 06.2016Read More
Crew Member
Zaxby’s
03.2013 - 08.2013Read More
Clemson University
No Degree from Mechanical Engineering
Read More
Victory Christian Center School
High School Diploma
Read More