Jordan McLee
Flowery Branch,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Service and Engagement Closing Expert
Target
07.2022 - Current
- Processed 200+ orders, service requests and applied information to customers.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Fulfillment Closing Expert
Target
11.2021 - 07.2022
- Selected and filled orders from stock to fulfill customer requirements.
- Followed procedures at all times for personal and team safety.
- Managed, motivated and monitored team of 4+ associates every shift when our team lead was not there.
- Handled production picking, packing and shipping orders.
- Prioritized tasks to Made dynamic conditions and changing company demands.
Fulfillment Associate
Target
03.2021 - 11.2021
- Selected and filled orders from stock to fulfill customer requirements.
- Followed procedures at all times for personal and team safety.
- Received and reviewed 2000 + new orders, located requested merchandise, and promptly initiated processing.
- Communicated with other departments to facilitate fulfillment activities and address issues.
- Loaded packages in delivery trucks to assist with physical delivery of products to customers.
Boarding Manager
The Puppy Pantry
10.2020 - 08.2021
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Kept 30 cages, kennels, play yards, and grooming areas neat and clean.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
Store Associate/ Boarding and Daycare
The Puppy Pantry
10.2019 - 10.2020
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Gave 20+ animals proper attention to promote secure environment in owner's absence.
- Communicated professionally with pet owners via phone, email, and text.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Followed pet care instructions for dietary needs and medication regimens.
Education
High School Diploma -
Mill Creek High School
Hoschton, GA05.2020
Skills
- Stocking and Replenishing
- Customer Service and Assistance
- Staff Training
- Order Picking and Processing
- Teamwork Skills
- Sales Expertise
- Interdepartmental Collaboration
- Conflict Resolution Techniques
- Cash Handling
- Loss Prevention Goals Monitoring
- Closing Processes
Timeline
Service and Engagement Closing Expert
Target
07.2022 - Current
Fulfillment Closing Expert
Target
11.2021 - 07.2022
Fulfillment Associate
Target
03.2021 - 11.2021
Boarding Manager
The Puppy Pantry
10.2020 - 08.2021
Store Associate/ Boarding and Daycare
The Puppy Pantry
10.2019 - 10.2020
High School Diploma -
Mill Creek High School