Summary
Overview
Work History
Education
Skills
Certification
Volunteerism
Hobbies/Activities
Timeline
Generic

Jordan McMillan

Maplewood,NJ

Summary

Responsible retail professional with excellent sales, service, and interpersonal skills. Committed to making every customer feel welcome and assisting with any need.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Restoration Technician

PuroClean Restoration Specialists
Jamesburg, NJ
07.2025 - Current
  • Attended training sessions to stay up-to-date on best practices for restoration services.
  • Conducted detailed inspections to identify areas in need of restoration due to fire, smoke, or water damage.
  • Developed strategies for restoring damaged items.
  • Communicated with clients to explain services, and address concerns during projects.
  • Provided customers with estimates for the cost of restoration services.
  • Collaborated with insurance adjusters to document damages and restoration processes.
  • Ensured compliance with local building codes when installing new construction materials.
  • Implemented safety protocols to ensure a safe and secure work environment during restoration projects.
  • Maintained inventory of restoration supplies and equipment for efficient operations.
  • Performed regular maintenance checks on all equipment used during restorations.
  • Provided restoration services for structures that have been damaged by smoke, fire, mold, water, and weather.
  • Removed debris from affected areas with vacuums and other tools.
  • Documented progress throughout the restoration process by taking photographs.
  • Inspected the completed restoration to ensure conformance to standards.

Retail Sales Associate

Foot Locker
Short Hills, New Jersey
06.2024 - 07.2025
  • Customers were greeted upon entry and offered assistance in finding requested items, helping to boost customer satisfaction and retention.
  • Demonstrated knowledge of store products and services to customers.
  • Helped customers by answering questions and locating merchandise.
  • Monitored the sales floor and sales walls to identify customers in need of assistance, and merchandise requiring replenishment.
  • Created price tags and merchandise signs for new items.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
  • Participated in store promotions and events to boost engagement.
  • Collaborated with team members to achieve sales targets, and contribute to a positive work environment.
  • Maintained a clean work environment by sweeping, dusting, vacuuming, and mopping the sales floor.
  • Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, clean, and current.

Retail Sales Associate

Macy's
Short Hills, New Jersey
10.2024 - 12.2024
  • Operated point-of-sale systems for efficient transaction processing.
  • Operated cash registers and processed transactions, including sales, returns, and exchanges.
  • Monitored the sales floor and sales walls to identify customers in need of assistance, and merchandise requiring replenishment.
  • Maintained visual merchandising standards throughout the sales floor.
  • Restocked merchandise and organized displays effectively.
  • Assisted customers with inquiries and product selection.
  • Handled price checks, merchandise transfers, and fitting room returns to keep the store orderly and efficient.
  • Educated customers on product features and benefits effectively.
  • Greeted each customer and offered assistance in finding requested items, helping to boost customer satisfaction and retention.
  • Managed loyalty programs, signed up new members, and explained benefits to enhance customer retention.
  • Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
  • Calculated pricing, applied discounts, and collected payments to process transactions.
  • Provided exceptional customer service and resolved issues promptly.

Assistant Manager - Outdoor Pool Snack Bar

Canoe Brook Country Club
Summit, New Jersey
06.2022 - 09.2023
  • Assisted in managing the daily operations of the outdoor pool's snack bar.
  • Maintained up-to-date knowledge and kept track of inventory, products, supplies, equipment, and services for peak function.
  • Communicated with vendors to order supplies, and manage service contracts.
  • Monitored service quality to enhance member satisfaction and experience.
  • Managed customer service inquiries and complaints in a timely and reasonable manner.
  • Resolved conflicts between team members effectively.
  • Remained calm and professional in stressful circumstances, and effectively diffused tense situations.
  • Created reports on sales trends, inventory levels, and financial data.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Completed thorough opening, closing, and shift-change functions to maintain operational standards each day.

Online Grocery Associate

ShopRite
West Orange, New Jersey
06.2021 - 06.2022
  • Facilitated customer selection and location of grocery items in-store.
  • Processed online orders efficiently to ensure timely fulfillment.
  • Bagged groceries with care to maintain product integrity and freshness.
  • Prioritized clear communication with customers to address inquiries and resolve issues.
  • Secured and stored items until customer pickup.

Filing Clerk

Summer Youth Employment Program ECC
Newark , NJ
06.2019 - 06.2020
  • Streamlined physical and digital filing systems for improved accessibility.
  • Efficiently sort incoming mail, distributing it to the appropriate departments.
  • Assisted staff in promptly locating essential files and documents.

Front End Associate

Freeman's Fish Market/Maplewood Community Pool
Maplewood , NJ
06.2018 - 06.2019
  • Executed daily opening and closing procedures, following standard operating protocols.
  • Welcomed customers warmly, assessing their needs upon arrival.
  • Completed customer transactions efficiently while ensuring excellent service.
  • Restocked shelves with fresh products, replenishing supplies proactively.
  • Sustained a clean, organized front-end environment.

Education

High School Diploma -

West Orange High Schol
West Orange, NJ
06-2021

Fall 2022/Spring 2023 (No Degree) - Computer And Information Sciences

Montclair State University
Montclair, NJ

Freshman/Sophomore Year '17-'19 -

Union Catholic Regional High School
Scotch Plains, NJ

Skills

  • Self Motivated
  • Attention to Detail
  • Continuous Improvement
  • Logical and Analytical Thinking
  • Problem Solving and Conflict Resolution
  • Organized
  • Time Management
  • Adaptability and Flexibility
  • Team Building and Collaboration
  • Goal Setting
  • Quality Assurance

Certification

  • WRT Trained and Certified by the IICRC/PuroClean (2025)
  • CPR Trained and Certified by UCNJ/American Heart Association (2018-2019)

Volunteerism

  • Medical Training at Trinitas Hospital (Elizabeth, NJ)
  • Joi's Angels Inner-City Emergency Services
  • Habitat For Humanity

Hobbies/Activities

  • Technology/Gaming
  • Basketball/Gym
  • Movies/Shows
  • Music

Timeline

Restoration Technician

PuroClean Restoration Specialists
07.2025 - Current

Retail Sales Associate

Macy's
10.2024 - 12.2024

Retail Sales Associate

Foot Locker
06.2024 - 07.2025

Assistant Manager - Outdoor Pool Snack Bar

Canoe Brook Country Club
06.2022 - 09.2023

Online Grocery Associate

ShopRite
06.2021 - 06.2022

Filing Clerk

Summer Youth Employment Program ECC
06.2019 - 06.2020

Front End Associate

Freeman's Fish Market/Maplewood Community Pool
06.2018 - 06.2019

High School Diploma -

West Orange High Schol

Fall 2022/Spring 2023 (No Degree) - Computer And Information Sciences

Montclair State University

Freshman/Sophomore Year '17-'19 -

Union Catholic Regional High School

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