Jordan Mcmillian
Duluth,MN
Summary
Dynamic leader with proven expertise in staff management and customer service excellence, honed at Papa Murphy's and Flame Nightclub. Skilled in conflict resolution and team leadership, I significantly enhanced customer satisfaction and employee productivity. Expert in utilizing sales techniques and performance evaluations to drive success and foster a professional environment.
Overview
4
4
years of professional experience
Work History
Manager
Papa Murphy's
01.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Bartender
Flame Nightclub
12.2020 - 01.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Education
Associate Of Arts - Fine Arts
Lake Superior College
Duluth, MN06.2020
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Documentation and reporting
- Staff development
- Shift scheduling
- Sales techniques
- Conflict resolution
- Performance evaluations
Timeline
Manager
Papa Murphy's
01.2024 - Current
Bartender
Flame Nightclub
12.2020 - 01.2025
Associate Of Arts - Fine Arts
Lake Superior College
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