Jordan McNeill
Saint Peter's,MO
Summary
Accomplished Sales Associate at Mers Goodwill, adept in customer engagement and problem-solving, significantly contributing to team goals through exceptional service and cash management skills. Excelled in fostering professional relationships and streamlining operations, showcasing a blend of energetic teamwork and adherence to policies.
Overview
3
3
years of professional experience
Work History
Sales Associate
Mers Goodwill
Saint Charles, MO
02.2023 - 10.2024
- Operated a cash register and accurately processed payments, returns, and exchanges.
- I participated in, and occasionally led, daily team meetings to evaluate performance goals.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Organized store by returning merchandise to proper areas and restocked displays.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Swept, mopped, dusted, and wiped down mirrors, counters, doors, and store phones to ensure cleanliness.
- Processed and tagged merchandise efficiently.
- Maintained healthy and professional relationships with coworkers.
Crew Member
Pretzelmaker
Saint Peters, MO
07.2021 - 11.2022
- Performed daily opening and closing duties, such as cleaning the bakery area, organizing shelves, and stocking items.
- Assisted customers with product selection, inquiries, and order customization requests.
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
- Coordinated with other crew members to complete assigned tasks quickly and effectively.
- Completed online orders and party platters in a timely manner.
- Kept all workstations clean through consistent maintenance practices.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Executed closing procedures independently, maintaining store cleanliness and readiness for openers.
- Counted drawer totals and completed nightly computer work efficiently.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Prepared quality products while maintaining portion control and presentation within service goal times.
Education
High School Diploma -
Francis Howell Union High School
O'fallon, MO12-2022
Skills
- Exceptional customer service
- Problem-solving
- Positive and professional
- Calm demeanor
- Energetic self-starter
- Policy and procedure adherence
- Customer engagement
- Teamwork and collaboration
- Cash register operation
- Task prioritization
- Store opening and closing
References
References available upon request.
Timeline
Sales Associate
Mers Goodwill
02.2023 - 10.2024
Crew Member
Pretzelmaker
07.2021 - 11.2022
High School Diploma -
Francis Howell Union High School
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