Jordan Means
Williamsport,MD
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Amazon
Hagerstown, MD
09.2023 - Current
- Streamlined operations for increased efficiency, implementing new processes and procedures.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
FC Associate
Amazon
Hagerstown, MD
12.2021 - 10.2023
- Assisted in training new hires, leading to a more knowledgeable and efficient workforce.
- Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.
- Participated in continuous improvement projects aimed at optimizing warehouse processes for increased productivity.
- Loaded and unloaded trucks efficiently using appropriate equipment such as pallet jacks or forklifts when necessary.
- Followed procedures at all times for personal and team safety.
- Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
Package Handler
Fed Ex Ground
Hagerstown, MD
03.2018 - 11.2021
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
- Contributed to increased productivity by working effectively in high-pressure situations.
Education
High School Diploma -
South Hagerstown High School
Hagerstown, MD06.2017
Skills
- Cost Reduction
- Employee Scheduling
- Employee Performance Evaluations
- Operations Management
- Task Delegation
- Strategic Planning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager
Amazon
09.2023 - Current
FC Associate
Amazon
12.2021 - 10.2023
Package Handler
Fed Ex Ground
03.2018 - 11.2021
High School Diploma -
South Hagerstown High School