Summary
Overview
Work History
Education
Skills
Timeline
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Jordan Metcalfe

Operations
Lexington,SC

Summary

Seasoned supervisor with extensive worker scheduling and task management expertise. Strong history of developing and executing resource planning, coordination and utilization strategies to meet performance goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Hub Supervisor

United Parcel Service
Columbia, SC
08.2020 - Current
  • Managed labor assignments and equipment allocations and met transportation, operations and production goals.
  • Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
  • Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
  • Motivated workers to exceptional performance through implementation of new strategies.
  • Recommended measures to improve production methods, equipment performance and team operation and productivity.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.

Hub Supervisor

United Parcel Service
Greensboro, NC
08.2019 - 08.2020
  • Managed labor assignments and equipment allocations and met transportation, operations and production goals.
  • Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
  • Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
  • Motivated workers to exceptional performance through implementation of new strategies.
  • Recommended measures to improve production methods, equipment performance and team operation and productivity.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.

Part Time Supervisor

United Parcel Service
Greensboro, NC
03.2015 - 08.2019
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Devised processes to boost long-term business success and increase profit levels.
  • Analyzed and reported on key performance metrics to senior management.
  • Increased profit by streamlining operations.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Trained new employees on proper protocols and customer service standards.
  • Reported issues to higher management with great detail.
  • Trained and guided team members to maintain high productivity and performance metrics.

Package Handler

United Parcel Service
Greensboro, NC
09.2014 - 03.2015


  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Followed verbal and written instructions to properly move and ship products.

Education

Bachelor of Arts - Business

University of North Carolina At Greensboro
Greensboro, NC
05.2001 -

Bachelor of Arts - Operations Management

Thomas Edison State University
Trenton, NJ
05.2001 -

Skills

    Teambuilding

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Timeline

Hub Supervisor

United Parcel Service
08.2020 - Current

Hub Supervisor

United Parcel Service
08.2019 - 08.2020

Part Time Supervisor

United Parcel Service
03.2015 - 08.2019

Package Handler

United Parcel Service
09.2014 - 03.2015

Bachelor of Arts - Business

University of North Carolina At Greensboro
05.2001 -

Bachelor of Arts - Operations Management

Thomas Edison State University
05.2001 -
Jordan MetcalfeOperations