Jordan Mevorach
Sterling Heights,MI
Summary
Passionate, personable, and open-minded individual ready to actively learn and grow in a new environment; willing to ask questions in order to further knowledge and offer better assistance to both customers and coworkers. Takes utmost pride in creating a beautiful, neat atmosphere and helping customers have a bright, positive experience.
Overview
8
8
years of professional experience
Work History
Front of House Manager
New Age Noodles
05.2023 - Current
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Performed cash handling activities and secured nightly bank deposits.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Collaborated with chefs to create seasonal menus and promotional offers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Prep Chef/Server
New Age Noodles
05.2021 - 06.2023
- Assisted other chefs with ingredients preparation in support of recipes designed by head chef.
- Prepped daily menu items to quickly deliver upon request.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Planned and directed high-volume food preparation in fast-paced environment.
- Placed orders to restock items before supplies ran out.
- Maintained well-organized mise en place to keep work consistent.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Rotated through all prep stations to learn different techniques.
- Seasoned and marinated cuts of meat, poultry and fish.
- Observed different kitchen chefs' preparation of sauces, breads, and other items to gain knowledge in diverse cooking and baking techniques.
- Signed for deliveries, checked items into inventory and stocked goods into proper locations.
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Maintained composure and work quality while under stress.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Stocked and rotated food items according to expiration dates.
- Assisted in setting up and breaking down kitchen stations.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Trained new staff on food preparation and safety procedures.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Administrative Assistant
Sposa Bella Couture
01.2020 - 05.2021
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Performed research to collect and record industry data.
Visual Merchandising Specialist
Gap
06.2015 - 01.2020
- Greeted patrons warmly and offered to assist with issues or needs.
- Kept up-to-date records of materials, maintained inventory and corrected cataloging errors.
- Responded to numerous reference calls daily, helping patrons with specific information needs.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Worked with store managers to implement new displays, promotions and store layout changes.
- Monitored and replenished display inventory and restructured according to available stock.
- Developed innovative approaches to store layout to optimize customer flow and optimize sales potential.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Managed installation of visual merchandising displays, urging team to with speed and accuracy.
- Built properly lit and well-maintained displays, creating inviting atmosphere in stores.
- Supervised and trained team of merchandising associates, verifying accuracy and efficiency in work processes.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Developed cost-effective solutions for store displays to keep costs low and maximize profitability
- Collaborated with store managers to determine best placement for merchandise displays.
- Created visual displays to highlight new and featured products.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Organized store merchandise racks by size, style, and color.
- Utilized paper, fabric and props to create displays.
- Used props and lighting to enhance appearance and visibility of displays.
- Developed visual merchandising plans and strategies to promote store offerings.
- Proposed new ideas and concepts to enhance merchandise displays.
- Developed merchandising strategy to efficiently move overstock.
Education
High School Diploma -
Utica Academy For International Studies
Sterling Heights, MISkills
- Mentoring
- Calm and Pleasant Demeanor
- Liquor Law Compliance
- Serve Customers
- Investigating Complaints
- Delegating Assignments and Tasks
- Staff Scheduling
- Teamwork and Collaboration
- Quality Standards
- Menu Memorization
- Guest Satisfaction
- Hospitality Management
- Sales Expertise
- Store Displays
- Product Knowledge
- Visual Merchandising
- Interior and Exterior Displays
- Window Displays
- Corporate Visual Standards
- Customer Service
- Brand Presentation
- Store Merchandising
Timeline
Front of House Manager
New Age Noodles
05.2023 - Current
Prep Chef/Server
New Age Noodles
05.2021 - 06.2023
Administrative Assistant
Sposa Bella Couture
01.2020 - 05.2021
Visual Merchandising Specialist
Gap
06.2015 - 01.2020
High School Diploma -
Utica Academy For International Studies
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