Jordan Mezzanotte
Lincoln
Summary
Accomplished Store Manager with a proven track record at Claire’s, enhancing customer satisfaction through expert training in customer service and product knowledge. Skilled in animal care and multitasking, I excel in fast-paced environments, significantly improving store operations and guest experiences. Demonstrates strong empathy and exceptional communication, driving team success and upselling strategies.
Overview
12
12
years of professional experience
Work History
Guest Advisor LOD
Petco
03.2022 - 04.2024
- Supervised day-to-day operations to meet performance, quality and service expectations
- Provide excellent customer service to all guests who entered the store.
- Care for all animals in the building including reptiles, insects, small animals, and aquatic life (freshwater and saltwater).
Assistant Manager
American Eagle Outfitters, Inc
07.2012 - 01.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Store Manager
Claire’s
06.2014 - 12.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
N/A - Fine Arts
Jacksonville State University
Jacksonville, ALHigh School Diploma -
Southside High School
Southside, ALSkills
- Animal care including: small animals, reptiles, insects, freshwater aquatic life, and saltwater aquatic life
- Multitasking proficiency
- Strong empathy
- Guest satisfaction focus
- Exceptional communication
- Upselling strategies
- Display building
- Deposit preparation
- Customer service
Timeline
Guest Advisor LOD
Petco
03.2022 - 04.2024
Store Manager
Claire’s
06.2014 - 12.2015
Assistant Manager
American Eagle Outfitters, Inc
07.2012 - 01.2020
N/A - Fine Arts
Jacksonville State University
High School Diploma -
Southside High School
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