Summary

Overview

Work History

Education

Skills

Timeline

Jordan-Michael Bogoslawski

Coventry

Summary

Software Engineer with expertise in full-stack development, cloud computing, and AI/ML, holding both Associate’s and Bachelor’s degrees in IT/Software Engineering from New England Institute of Technology. Combines technical proficiency in JavaScript, Python, C#, React, and database management with a proven background in customer service, behavioral support, and team leadership. Highly adaptable, collaborative, and committed to delivering reliable, user-focused solutions.

Overview

years of professional experience

years of post-secondary education

Work History

Member Care Specialist

AAA

08.2024 - 07.2025

Delivered high-volume member support, handling X+ calls per day with a focus on fast, accurate resolution
Resolved member issues related to roadside assistance, billing, and membership benefits, improving overall satisfaction
Maintained and updated member records in internal systems with a high level of accuracy and attention to detail
Educated members on services, coverage options, and policy details, increasing member understanding and retention
De-escalated and resolved member concerns professionally, ensuring positive outcomes in high-pressure situations
Collaborated with cross-functional teams to streamline service delivery and reduce response times

Direct Support Professional

Perspectives Corporation

04.2013 - 06.2023

Provided direct care to individuals with significant developmental and behavioral challenges, including non-verbal clients
Implemented individualized behavior support plans to manage aggressive and high-risk behaviors safely
De-escalated crisis situations using approved intervention techniques while ensuring client and staff safety
Assisted with activities of daily living (ADLs), including hygiene, meals, and mobility support
Maintained detailed, compliant documentation of behaviors, incidents, and daily progress
Collaborated with nurses, therapists, and case managers to ensure consistent, high-quality care

Senior Game Advisor

GameStop

03.2010 - 07.2013

Promoted to Senior Game Advisor based on strong sales performance and leadership ability
Delivered customer-focused service, assisting with product selection, memberships, and warranties
Trained and supported new team members on sales techniques, systems, and store procedures
Managed inventory processes including shipment intake, stock organization, and loss prevention
Contributed to store sales goals through upselling, promotions, and product knowledge
Assisted with daily operations including opening/closing procedures and cash handling

Dishwasher/Cook/Waiter/Hourly Manager

Newport Creamery

07.2006 - 03.2020

Promoted through multiple roles based on performance, reliability, and leadership ability
Managed daily restaurant operations, including staff coordination, shift execution, and customer service flow
Trained and mentored new employees across kitchen and front-of-house positions
Supported food preparation, cooking, and service during high-volume shifts while maintaining quality standards
Ensured compliance with health, safety, and sanitation regulations in a fast-paced environment
Assisted with inventory management, cost control, and waste reduction efforts

Education

Software Engineering

New England Institute of Technology

East Greenwich, RI

09.2016 - 09.2019