Summary
Overview
Work History
Education
Skills
Timeline
Volunteer

Jordan Michaels

Shelton,CT

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers, and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems. Also skilled in unloading trucks, moving merchandise, and stocking shelves. Enthusiastic, positive, and dedicated professional proficient in correct procedures for stocking and rotating merchandise.

Currently, I want to pursue a career in mental health helping individuals in need. Having dealt with mental health imbalances, I am pursuing a bachelor’s degree in psychology focusing on addiction and recovery to pay forward the help I was given to get better. My career goal is to become a recovery coach in mental health and substance abuse.

Overview

9
9
years of professional experience

Work History

Overnight Stock Associate

Walmart
02.2023 - Current
  • Sort freight by department
  • Accurately locate and fill product location
  • Read sale labels for locating products throughout departments
  • Organize overstock freight on pallets
  • Unload freight trucks

Team Leader

Tractor Supply Company
03.2021 - 06.2022
  • Cashier
  • Greet customers as they entered the store as well as approach the registers
  • Collected Cash, Credit/Debit, and Check payments to process transactions.
  • Clean and organize the workspace
  • Assist customers with bringing purchased items to the vehicle
  • Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers.
  • Lifted and maneuvered products weighing up to 50 pounds or more with appropriate accommodation
  • Maintained optimal safety protections for customers and team members by addressing spills and biological concerns with speed and efficiency.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Fulfilled Online orders for customers
  • Unload freight trucks with forklift
  • Refill customer propane tanks
  • Empty cardboard baler following safety protocol
  • Operate cardboard baler
  • Operate forklift
  • Maintain a clean work environment following daily cleaning checklists
  • Refill candy and soda coolers making sure no expired product is left on the floor.
  • Write in-store use/junk/expired/stolen products while disposing of them correctly
  • · Down stock product
  • Recover the sales floor to ensure that product is in the home location
  • Answer phone calls and assist customers with questions and concerns they may have
  • Call local stores to find out if a product is in stock for the customer
  • Maintain clothing fold jeans/t-shirts, properly tag boots with security tags, and remove all trash from boxes, hang shirts and pants in the home location
  • Ensure all online orders are current that have not been picked up by the customers
  • Lock the side yard, shut down the propane refill station as well as the propane tank on the forklift, and lock receiving door each night
  • Cash drops/pickups
  • Make Change payments
  • Deposits
  • Balance til
  • Ensure store is clean and ready for next day business
  • Help customers with special orders
  • Receive product in the system
  • Ensure inventory is correct and adjust as needed
  • Recover shelves to ensure all product has been rotated properly
  • Order monthly store supplies
  • Unload/load freight trucks using the forklift
  • Ensure all team members are following store procedures during each shift
  • Follow up with team members on daily achievements

Team Member

Tractor Supply Company
04.2019 - 03.2021
  • Cashier
  • Greet customers when entering the store as well as approach the registers
  • Collected Cash, Credit/Debit and Check payments to process transactions.
  • Clean and organize the workspace
  • Assist customers with bringing purchased items to the vehicle
  • Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers.
  • Lifted and maneuvered products weighing up to 50 pounds or more with appropriate accommodation
  • Maintained optimal safety protections for customers and team members by addressing spills and biological concerns with speed and efficiency.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Fulfilled Online orders for customers
  • Unload freight trucks with forklift
  • Refill customer propane tanks
  • Empty cardboard baler following safety protocol
  • Operate cardboard baler
  • Operate forklift
  • Maintain a clean work environment following daily cleaning checklists
  • Refill candy and soda coolers making sure no expired product is left on the floor.
  • Write in-store use/junk/expired/stolen products while disposing of them correctly
  • Down stock product
  • Recover the sales floor to ensure that product is in the home location
  • Answer phone calls and assist customers with questions and concerns they may have
  • Call local stores to find out if a product is in stock for the customer
  • Maintain clothing fold jeans/t-shirts, properly tag boots with security tags, remove all trash from boxes, hang shirts and pants in the home location
  • Ensure all online orders are current that have not been picked up by the customers
  • Lock the side yard, shut down the propane refill station as well as the propane tank on the forklift, and lock receiving door each night

Fitting Room Associate

Target Corporation
03.2018 - 05.2018
  • Organized clothing and accessories that customers had returned to the fitting room desk
  • Reduced theft by limiting the number of items that each customer took into the fitting rooms
  • Welcomed each customer to the fitting room with a warm smile and kind words
  • Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms
  • Checked garments for damages and replaced tags before returning items to the sales floor
  • Answered customer telephone calls to provide information about store policies and available merchandise
  • Collected discarded merchandise, sorted and returned it to display racks
  • Engaged customers warmly and provided immediate and dedicated assistance
  • Completed all daily tasks and special assignments with an efficient and quality-driven approach
  • Assisted customers with prompt and polite support in person and via telephone
  • Stocked and replenished merchandise according to store merchandising layouts
  • Answered customer questions regarding merchandise and pricing
  • Followed merchandising guidelines to present visually appealing displays
  • Welcomed customers into the store and helped locate items
  • Contacted other store locations to determine merchandise availability
  • Professionally resolved all customer complaints while prioritizing customer satisfaction.

Baker

Panera Bread
03.2017 - 08.2017
  • Pan-ups
  • Bake sweets
  • Iced seasonal cookies
  • FIFO daily deliveries while restocking
  • Packaged and labeled baked goods with accurate descriptions and ingredients
  • Proofed, shaped, and baked dough for baguettes, bagels, and other baked goods
  • Set heat and humidity temperatures for proofing baked goods
  • Complied with all health and safety codes
  • Cleaned and maintained kitchen equipment and oven
  • Verified all deliveries against invoices and completed shortage and overage reports
  • Filled out inventory and production sheets and informed the lead baker of stock levels.

Cashier •Stocker

Pet Supplies Plus
09.2015 - 03.2017
  • Greet customers as they entered the store as well as approaching the registers
  • Input Email refusals
  • Kept animal cages clean
  • Call special orders when we revive them
  • Clean and organize the workspace
  • Helped Customers bring purchased items to the vehicle
  • Counted cash in register drawer to balance register at the beginning and end of shift
  • Drafted and submitted end-of-shift reports using Microsoft Word and Microsoft Excel
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction, and sales numbers
  • Lifted and maneuvered products weighing up to 50 pounds
  • Maintained optimal safety protections for customers and team members by addressing spills and biological concerns with speed and efficiency
  • Checked prices for customers and processed items sold by scanning barcodes
  • Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches
  • Collected Cash, Credit/Debit and Check payments to process transactions
  • Verified data integrity and accuracy
  • Answered an average of 25 calls per day, addressing customer inquiries, solving problems, and providing new product information.

Physical Therapy Assistant (Intern)

Life Designs
10.2014 - 06.2015
  • Organized storage room
  • Administrative Work
  • Communicated with physicians to provide updates on patient care
  • Worked in an acute care setting and created individualized exercise programs for patients
  • Followed all HIPAA rules and regulations regarding patient confidentiality
  • Certified that equipment and supplies were properly maintained for quality patient care and safety
  • Established and maintained systems that safely met residents' needs
  • Engaged patients with games, music, reading, and other activities
  • Managed and completed paperwork and overall office administration operations
  • Fielded phone calls from clients when supervisors were unavailable and provided informative answers to questions
  • Communicated proactively with supervisors and immediately explained issues to ensure appropriate solutions
  • Assisted the supervisor with activities for geriatric patients in an adult daycare setting
  • Keyed all data into Microsoft Excel and Microsoft Word.

Dishwasher

Caloroso Eatery And Bar
10.2014 - 01.2015
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs
  • Maintained proper temperatures, behaviors, and controls to meet or exceed health department standards
  • Operated and sanitized all equipment safely and properly
  • Kept kitchen areas neat and clean by removing trash and organizing supplies
  • Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals
  • Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health
  • Cleared, washed, and stacked all plates, dining utensils, and trays quickly and without breaking
  • Increased machine efficiency by scraping and pre-washing dishes
  • Lifted and maneuvered boxes weighing up to 50 pounds
  • Maintained clean and presentable tables with tableware, spotless glassware, silverware, and linens.

Waiter

Stockbridge Cheesecake
09.2014 - 12.2014
  • Used correct cleaning, sanitizing, and food handling procedures to maintain optimal protection for customers
  • Maintained customer satisfaction with timely table check-ins to assess drink or other needs
  • Performed opening, closing, and shift change duties accurately to keep the restaurant working smoothly and ready to meet all customer needs
  • Cleaned walls, fans and drains in bakery coolers, display cases, and work area
  • Arranged bakery displays to showcase goods attractively and drive product sales
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting
  • Resolved guest complaints quickly and efficiently
  • Kept cash drawer accurate with appropriate change to meet customer needs
  • Offered immediate assistance and menu advice to guests, documented orders, and conveyed special requests to baker, and assistants
  • Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue
  • Stored food in designated containers and storage areas to increase shelf life and prevent spoilage
  • Processed accurate credit, debit, check and cash sales transactions for more than 30 customer orders per day
  • Kept cases and shelves clean and well stocked
  • Maintained table settings by removing courses, replacing utensils, and refilling beverages promptly and courteously
  • Maintained an atmosphere of enthusiastic customer service
  • Offered product samples, answered questions, and helped customers find items
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles, and restocking napkin dispensers
  • Monitored display case temperatures, shelves, and storage areas and reported failures to the manager
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Maintained clean and presentable tables with tableware, spotless glassware, silverware, and linens
  • Maintained cleanliness of the dining room, lobby and service areas.

Education

Bachelor of Science - Psychology

Liberty University
05.2025

High School Diploma - undefined

Shelton High School
06.2015

Skills

  • Goal-oriented
  • Quick learner
  • Active listener
  • Customer-oriented
  • Accurate money handling
  • Basic math skills
  • Customer returns
  • Computer proficiency
  • Store merchandise stocking
  • Proficient telephone etiquette
  • Daily transaction summarizing
  • Basic administrative knowledge
  • Data entry
  • Store opening/closing procedures
  • Maneuvering large objects
  • Multitasking abilities
  • Hand truck operation
  • Receiving background
  • Forklift operator
  • Propane Certified
  • Cardboard Baler Certified
  • Management
  • Giving Constructive Feedback
  • Staff Training
  • Shift Scheduling
  • Continuous Professional Improvement
  • Work Planning and Prioritization
  • Issue Resolution
  • Attention to Detail
  • Collaborative Environments
  • Teamwork and Collaboration
  • Team Check-Ins
  • Revenue Growth
  • Loss Prevention Strategies
  • Inventory Accuracy
  • Shift Checklists
  • Leading Employees
  • Employee Recognition
  • Weekly Inventory Check
  • Freight Flow
  • Verbal and Written Communication
  • Inventory Audits

Timeline

Overnight Stock Associate

Walmart
02.2023 - Current

Team Leader

Tractor Supply Company
03.2021 - 06.2022

Team Member

Tractor Supply Company
04.2019 - 03.2021

Fitting Room Associate

Target Corporation
03.2018 - 05.2018

Baker

Panera Bread
03.2017 - 08.2017

Cashier •Stocker

Pet Supplies Plus
09.2015 - 03.2017

Physical Therapy Assistant (Intern)

Life Designs
10.2014 - 06.2015

Dishwasher

Caloroso Eatery And Bar
10.2014 - 01.2015

Waiter

Stockbridge Cheesecake
09.2014 - 12.2014

Bachelor of Science - Psychology

Liberty University

High School Diploma - undefined

Shelton High School

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Jordan Michaels