Jordan Michalak
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Brings a positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Telecommunications Admin
Reynolds & Reynolds
09.2022 - Current
- Mentored new hires, promoting smooth integration into their roles.
- Trained colleagues on various department processes ensuring redundancy across teams.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Entered invoice data into company's invoicing system to ensure proper tracking and record keeping.
- Worked with users to diagnose and resolve network and device problems.
- Investigated and resolved invoice discrepancies while maintaining good relationships with vendors.
Lead Bookkeeper
BJ's Restaurant and Brewhouse
09.2019 - 07.2022
- Receive and record invoices and generate financial reports for managers.
- Dispute chargebacks and reconcile credit card settlements.
- Reconciled daily cash variance reports, tracking overages and shortages and comparing against past variances to isolate and address possible causes.
Server
BJ's Restaurant and Brewhouse
02.2021 - 07.2022
- Greeted customers, answered questions and recommended specials to increase profits.
- Developed rapport with guests to generate repeat business and provide exceptional customer service.
- Operated POS terminals to input orders, split bills and calculate totals.
Hospitality Lead
BJ's Restaurant and Brewhouse
12.2018 - 02.2021
- Contributed to recruiting, interviewing and hiring processes to fill open hostess roles.
- Trained new hostesses in alignment with company-established standards.
- Greeted guests and coordinated accurate wait times.
Education
Master of Science - Agribusiness
Texas A&M University
College Station, TX05.2022
Associate Degree - Accounting
Blinn College
05.2020
Timeline
Telecommunications Admin
Reynolds & Reynolds
09.2022 - Current
Server
BJ's Restaurant and Brewhouse
02.2021 - 07.2022
Lead Bookkeeper
BJ's Restaurant and Brewhouse
09.2019 - 07.2022
Hospitality Lead
BJ's Restaurant and Brewhouse
12.2018 - 02.2021
Associate Degree - Accounting
Blinn College
Master of Science - Agribusiness
Texas A&M University
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