Jordan Miles
HIGH SPRINGS,FL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
Work History
Area Manager
MasTec Communication Group
Newberry, FL
08.2024 - Current
- Managed daily operations to ensure project timelines were met efficiently.
- Coordinated cross-functional teams to streamline communication and enhance workflow processes.
- Implemented quality control measures to maintain high service standards across all projects.
- Trained new team members on operational procedures and best practices for efficiency.
- Analyzed project performance metrics to identify areas for improvement and optimization.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Area Manager
MasTec Communications Group
Colorado Springs, CO
07.2015 - 07.2024
- Developed training materials to support staff development and knowledge sharing initiatives.
- Underground laborer
- Aerial ground hand laborer
- Surveyor
- Outside Plant Engineer
- Worked Comcast BAU doing span replacements, SMB, Metro E and Cell backhaul.
- Resolved conflicts promptly to promote positive environment for customers.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.
Warehouse Worker
Target
Pueblo, CO
01.2010 - 07.2015
- Operated forklifts and pallet jacks to efficiently move inventory across warehouse.
- Managed shipping and receiving processes, ensuring accurate order fulfillment.
- Conducted regular inventory audits to maintain stock accuracy and organization.
- Collaborated with team members to optimize workflow and reduce turnaround time.
- Ensured compliance with health and safety regulations throughout daily operations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
Education
High School Diploma -
Mesa Ridge High School
Colorado Springs, CO05.2008
No Degree - Paramedic
Pikes Peak Community College
Colorado Springs, COSkills
- Osha30 Certified
- CSX Roadway Worker Protection Training Certified
- Relationship building and management
- Team development
- Goals and performance
- Staff training
- Customer relationship management
- Business development
- Efficient with Microsoft word, excel, Smartsheet, SharePoint, Microsoft teams
- Leadership skills
- Customer relations
- Project management
- Recruiting and hiring
- Project planning
Timeline
Area Manager
MasTec Communication Group
08.2024 - Current
Area Manager
MasTec Communications Group
07.2015 - 07.2024
Warehouse Worker
Target
01.2010 - 07.2015
High School Diploma -
Mesa Ridge High School
No Degree - Paramedic
Pikes Peak Community College