Summary
Overview
Work History
Education
Skills
Timeline
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Jordan Miley

Benbrook,TX

Summary

Friendly, animal-loving Kennel Manager with 8 years of experience caring for animals and supporting owners during temporary separations. Showed affection for pets and built rapport with owners to ease transitions and increase confidence in caretaking service. Recruited, hired and trained kennel assistants to provide clean, fun-loving environment for beloved pets.

Overview

12
12
years of professional experience

Work History

Assistant Hotel Leader

Petsmart
04.2015 - 11.2023
  • Oversaw care, grooming and medication of pets during temporary kennel stays.
  • Developed schedule for kennel assistants to balance walking, feeding and socializing needs of animals in care.
  • Communicated regularly with pet parents, sharing pictures and relevant information regarding treasured animals.
  • Managed scheduling, billing and payroll for staff of 14-19 kennel assistants.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
  • Led basic obedience training with dogs to promote positive, healthy behaviors.
  • Educated visitors and staff on proper animal care and handling.

Floor Staff

Regal Entertainment Group
10.2011 - 01.2016
  • Worked with team to provide stellar service during busy periods and meet customer demands.
  • Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
  • Maintained clean, organized workspace according to operational standards.
  • Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
  • Handled cash and processed payments, sorting bills, and maintaining records of transactions.
  • Consistently provided friendly service to promote better customer engagement.
  • Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
  • Balanced cash owed against number of tickets bought and took payment in exchange for ticket sales.
  • Operated cash register to record transactions accurately and efficiently.
  • Checked personal identifications during alcohol and tobacco sales.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Education

High School Diploma -

Burleson High School
Burleson, TX
05.2011

Skills

  • Complaint Resolution
  • Accounting Management
  • Office and Staff Streamlining
  • Social Media Networking
  • Telephone Etiquette
  • Staff Scheduling
  • Interpersonal Communications
  • Safety Procedures
  • Care Monitoring
  • Customer Service
  • Dependable and Responsible
  • Problem-Solving

Timeline

Assistant Hotel Leader

Petsmart
04.2015 - 11.2023

Floor Staff

Regal Entertainment Group
10.2011 - 01.2016

High School Diploma -

Burleson High School

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Jordan Miley