Jordan Miller
AUGUSTA,GA
Summary
Highly motivated business professional with extensive customer service and sales experience.
Consistently recognized for sales performance and excellence in customer service.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Sales Associate
Windsor Fine Jewelers
05.2024 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business and build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Owner
CHIC THRIFTS LLC
07.2015 - Current
- Manage all facets of business operations, including financial tracking, inventory coordination, and social media marketing
- Develop successful online sales operations by establishing and following strategic vision, mission, and operational plans
- Monitor social media and online sources for industry trends
- Save money by implementing cost-saving initiatives that addressed long-standing problems.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Customer Service Representative
Waffle House
02.2023 - 05.2024
- service, addressing concerns promptly, and providing a welcoming store environment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Lexus Sales Associate
JIm Hudson Lexus
06.2020 - 05.2021
- Showcase the dealership's vehicles and explain their features and warranties to customers
- Built relationships with clients to maintain sales goals and create new opportunities
- Answer customer questions about cars, financing, and the purchase process
- Negotiate car prices and trade-in values for customers' vehicles.
Lexus Technology Specialist
Managed the Technology Dept. at JIm Hudson
07.2020 - 04.2021
- Provided primary customer support to internal and external customers in a fast-paced environment
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Contributed to the company achieving and holding industry-leading customer service ratings
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Customer Service Associate
Berkshire Hathaway - Mid American Energy
06.2015 - 07.2018
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Ensured timely resolution of technical issues faced by customers through effective troubleshooting techniques.
- Adapted quickly to changes in business processes or technology updates, minimizing any impact on the level of service provided to customers.
- Managed high call volumes while maintaining a professional and friendly demeanor towards customers.
Education
Bachelors in Communications -
Augusta State University
05.2015
Skills
- The ability to work under pressure and multi-task
- Exceptional communication and networking skills
- The ability to follow instructions and deliver quality results
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
Timeline
Sales Associate
Windsor Fine Jewelers
05.2024 - Current
Customer Service Representative
Waffle House
02.2023 - 05.2024
Lexus Technology Specialist
Managed the Technology Dept. at JIm Hudson
07.2020 - 04.2021
Lexus Sales Associate
JIm Hudson Lexus
06.2020 - 05.2021
Owner
CHIC THRIFTS LLC
07.2015 - Current
Customer Service Associate
Berkshire Hathaway - Mid American Energy
06.2015 - 07.2018
Bachelors in Communications -
Augusta State University
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