Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jordan Mistretta

Woburn,MA

Summary

Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.

Overview

12
12
years of professional experience

Work History

Case Manager

River House - Square Medical Group
08.2022 - Current
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.

Lead Behavioral Health Technician

Banyan
12.2021 - 08.2022
  • Increased client engagement by utilizing evidence-based therapeutic techniques tailored to individual needs.
  • Provided crisis intervention and de-escalation services, ensuring safety of all involved parties.
  • Coordinated care with external service providers, improving continuity of care for clients.
  • Supervised and mentored junior Behavioral Health Technicians for professional development and skill improvement.
  • Maintained detailed documentation of client progress for accurate reporting and effective communication among the treatment team.
  • Developed strong rapport with clients, establishing trust and encouraging open dialogue about their experiences and challenges.

Administrator/Recovery Coach

New Purpose Wellness
06.2021 - 11.2021
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Collected, validated, and distributed information to employees.
  • Maintained personnel records and updated internal databases to support document management.
  • Completed forms and reports to facilitate admission, transfer or discharge.

Residential Manager

New Purpose Wellness
06.2019 - 09.2021
  • Improved resident satisfaction by addressing concerns and implementing necessary changes in residential programs.
  • Reduced turnover rates for staff by providing ongoing training, support, and opportunities for professional growth.
  • Enhanced communication with residents'' families through regular updates and open lines of communication.
  • Developed strong relationships with local community organizations to enhance the quality of life for residents.
  • Ensured compliance with all state regulations and guidelines pertaining to residential care facilities.
  • Implemented individualized care plans for each resident, resulting in improved overall well-being and personal growth.
  • Promoted a safe living environment by conducting regular inspections and addressing potential hazards proactively.
  • Provided exceptional leadership during emergency situations, coordinating staff response efforts effectively to ensure resident safety.
  • Oversaw daily operations within the facility, ensuring that all tasks were completed accurately and on time.
  • Established robust policies and procedures that promoted transparency in decision-making processes throughout the organization.
  • Facilitated smooth transitions when admitting new residents into the facility by working closely with their families during this challenging period of adjustment.
  • Served as an advocate for residents, ensuring their rights were protected and their voices were heard in matters that affected them directly.

Receptionist/Assistant

Source Salon
12.2019 - 07.2020
  • Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.
  • Streamlined office operations by organizing files, maintaining databases, and ordering supplies for the reception area.
  • Supported administrative staff with daily tasks, resulting in increased productivity and a well-organized work environment.
  • Improved communication within the company by promptly distributing incoming mail and messages to appropriate personnel.
  • Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
  • Facilitated smooth workflow by accurately handling data entry tasks and updating client records in a timely manner.
  • Developed strong relationships with clients through attentive listening skills and genuine interest in their needs, promoting repeat business.

Wax Specialist

European Wax Center
10.2018 - 08.2019
  • Enhanced client satisfaction by providing high-quality waxing services and maintaining a clean workspace.
  • Increased repeat business through excellent customer service and personalized treatment recommendations.
  • Educated clients on proper aftercare procedures for optimal results and minimal discomfort.
  • Consistently met appointment scheduling requirements, ensuring timely services for all clients.
  • Maintained strict adherence to sanitation guidelines, promoting a safe and hygienic environment.
  • Collaborated with fellow spa staff to create a seamless experience for customers, improving overall satisfaction ratings.
  • Assisted in training new Wax Specialists, sharing best practices and techniques for efficient service delivery.
  • Performed skin assessments to determine appropriate products and wax types for individual client needs.
  • Contributed to increased salon revenue by cross-selling additional services and retail products during appointments.

Nanny

Private Residence
01.2015 - 03.2018
  • Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
  • Promoted intellectual development through reading, storytelling, and engaging educational activities.
  • Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
  • Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
  • Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
  • Implemented creative learning strategies tailored to each child''s interests and abilities for enhanced cognitive growth.

Store Manager

Wet Seal
11.2016 - 07.2017
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Assistant Manager

Wet Seal
06.2014 - 11.2015
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.

Hair Stylist

Shawn Rogers Studios
12.2014 - 10.2015
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.

Sales Associate

Wet Seal
08.2011 - 05.2014
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.

Education

Recovery Coaching - Recovery Coaching

Net Institute
09.2021

Cosmetology - Cosmetology

Empire Beauty School
Lowell, MA
06.2012

High School Diploma -

Salem High School
Salem, NH
06.2011

Skills

  • Client Advocacy
  • Care Coordination
  • Case Management
  • Needs Assessment
  • Individualized Counseling
  • Community Outreach
  • Records Management
  • Performance Tracking
  • Chronic Disease Management
  • Discharge Planning
  • Group Therapy
  • Referral Coordination
  • Patient Support
  • Medical Records Management
  • Staff Management
  • Problem-Solving
  • Documentation and Reporting
  • Treatment Planning
  • Positive Attitude
  • MS Office
  • Decision-Making
  • Resource Management
  • Program Development
  • Case Planning
  • Case Needs Assessment
  • Relationship Building
  • Conflict Resolution
  • Case Management Tracking
  • Email and Telephone Etiquette
  • Patient Management
  • Emotional Awareness
  • Data Entry and Analysis
  • Community Resources
  • Crisis Intervention
  • Intervention Plans
  • Customer Service
  • Problem Solving
  • Organizational Skills
  • Interpersonal Communication
  • Client Assessment
  • Ethical Decision-Making
  • Active Listening
  • Data Analysis
  • Stress Management
  • Decision Making
  • Empathy and Compassion
  • Creative Thinking

Timeline

Case Manager

River House - Square Medical Group
08.2022 - Current

Lead Behavioral Health Technician

Banyan
12.2021 - 08.2022

Administrator/Recovery Coach

New Purpose Wellness
06.2021 - 11.2021

Receptionist/Assistant

Source Salon
12.2019 - 07.2020

Residential Manager

New Purpose Wellness
06.2019 - 09.2021

Wax Specialist

European Wax Center
10.2018 - 08.2019

Store Manager

Wet Seal
11.2016 - 07.2017

Nanny

Private Residence
01.2015 - 03.2018

Hair Stylist

Shawn Rogers Studios
12.2014 - 10.2015

Assistant Manager

Wet Seal
06.2014 - 11.2015

Sales Associate

Wet Seal
08.2011 - 05.2014

Recovery Coaching - Recovery Coaching

Net Institute

Cosmetology - Cosmetology

Empire Beauty School

High School Diploma -

Salem High School

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Jordan Mistretta