Summary
Overview
Work History
Education
Skills
Certification
Credentials
Timeline
Generic

Jordan Mitchell

Lexington,VA

Summary

Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Lexington Smiles
06.2022 - Current
  • Data Entry: Entering patient information into a computer system, Verifying patient insurance, Scanning various patient documents, Revising Pre-authorizations from Insurance Companies.
  • Customer Service: Answering phone calls, Scheduling appointments, Checking patients in and out for their appointments, and Responding to emails.
  • Bookkeeping: Receipting credit card/cash payments, Submitting claims to Insurance Companies, Scanning Payments/EOBs for Paragon Dental Solutions, and Preparing bank deposits.
  • Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
  • Organized and maintained files and records to ensure up-to-date documentation.
  • Organized, maintained and updated information in computer databases.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Increased guest retention by maintaining a welcoming and organized reception area.

Deputy Clerk

Fluvanna County Combined Court System
08.2014 - 03.2015
  • Data Entry: Entered Virginia Uniform summonses and other court documents, filed various court records/documents and expunged expired court documents.
  • Listened and recorded important case information from the Judge during Court hearings.
  • Bookkeeping: Receipted cash, check, and credit card payments and purchases, Managed financial transactions including fee collections, disbursements, and record-keeping with accuracy and integrity.
  • Customer Service: Took phone calls, assisted the public with various needs and services, prepared payment plans, made copies and mailed important documents.
  • Enhanced court efficiency by maintaining accurate records and promptly processing legal documents.
  • Streamlined document retrieval for attorneys and judges by implementing an organized filing system.
  • Assisted in reducing case backlog by efficiently scheduling cases and ensuring proper courtroom preparation.

Education

Health Information Management -

Piedmont Virginia Community College
Charlottesville, VA
12.2022

Advanced Diploma -

Fluvanna County High School
Palmyra, VA
05.2012

Skills

  • Office Management Professional
  • Office support
  • Close attention to detail
  • Adept multi-tasked
  • Excellent problem solver
  • Self disciplined
  • Microsoft Excel
  • Microsoft Word
  • Customer service
  • Attention to detail
  • Time management
  • Problem-solving skills
  • Data entry

Certification

AAPC - Certified Professional Coder- Apprentice, 12/01/23, 02046778

Credentials

CPC-A

Timeline

Front Desk Receptionist

Lexington Smiles
06.2022 - Current

Deputy Clerk

Fluvanna County Combined Court System
08.2014 - 03.2015

Advanced Diploma -

Fluvanna County High School

Health Information Management -

Piedmont Virginia Community College

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Jordan Mitchell