Jordan Moffett
Midlothian,TX
Summary
Information Technology Enthusiast with a strong passion for leveraging technology to drive business efficiency and innovation. Proficient in system administration, network security, and database management. Skilled at identifying and resolving technical issues, ensuring seamless operations, and implementing strategic IT solutions. Committed to continuous learning and staying up-to-date with industry trends.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Ashmore Inn & Suites
Lubbock, TX
01.2024 - Current
- Processed payments accurately and efficiently.
- Input and confirmed reservations for guests.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Assisted with check-in and check-out procedures for guests.
- Resolved customer complaints promptly and courteously.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Computed bills, collected payments and made change for guests.
- Verified customer credit to establish payment method for accommodations.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Monitored security cameras in lobby area as needed.
- Ensured that all safety regulations were followed according to company standards.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Kept records of room availability and guest accounts, manually or using computers.
Sales Associate
QuikTrip
Midlothian, TX
03.2022 - 08.2023
- Placed special orders or called other stores to find desired items.
- Handled customer complaints in a professional manner.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Computed purchases and received and processed cash or credit payment.
- Adhered to company initiatives and achieved established goals.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Cleaned shelves, counters and tables to maintain organized store.
- Maintained records related to sales for store management.
- Trained new team members in cash register operation, stock procedures, and customer services.
Sales Associate
Walmart
Midlothian, TX
02.2021 - 01.2022
- Placed special orders or called other stores to find desired items.
- Handled returns and exchanges according to company policies.
- Handled customer complaints in a professional manner.
- Computed purchases and received and processed cash or credit payment.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Adhered to company initiatives and achieved established goals.
Education
BBA - Information Technology
Texas Tech University
Lubbock, TX12-2025
Associate of Science - General Sciences
Navarro College
Corsicana, TX05-2023
Skills
- Customer service and technical support
- Technical proficiency
- Problem solving
- System Administration
- Multitasking and time management
- Communication and collaboration
- Inventory management
- Data accuracy
- Cross-Functional Team Engagement
- Adaptability
Affiliations
In my free time, I enjoy watching sports, especially basketball, which keeps me updated and engaged with my favorite teams. I also love playing golf, a hobby that combines my appreciation for the outdoors with my competitive drive. Building websites is another activity I thoroughly enjoy, as it allows me to blend creativity with technical know-how. Lastly, I cherish playing board games with my family, which brings us together for quality time and friendly competition.
Accomplishments
I have been recognized on the Dean's List for my academic achievements and received the Award of Dual Credit Excellence for graduating with an Associate's degree in high school. Throughout my career at QuikTrip and the Ashmore Hotel, I have received numerous employee appraisal awards for outstanding customer service, reflecting my dedication to exceeding customer expectations and providing excellent service.
Certification
I have successfully completed my Associate's degree and am currently pursuing my Bachelor's degree, demonstrating my commitment to continuous learning and academic achievement. Additionally, I am in the process of completing my Scrum Master certification course, which will enhance my project management skills and understanding of agile methodologies.
Languages
Spanish
Limited
English
Professional
Japanese
Limited
References
References available upon request.
Timeline
Front Desk Agent
Ashmore Inn & Suites
01.2024 - Current
Sales Associate
QuikTrip
03.2022 - 08.2023
Sales Associate
Walmart
02.2021 - 01.2022
BBA - Information Technology
Texas Tech University
Associate of Science - General Sciences
Navarro College
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