Jordan Moncada
Marengo
Summary
Dedicated cook with expertise in meal preparation and customer service. Proven ability to provide exceptional service while adhering to sanitation practices and regulations. Willing to learn and adaptable.
Overview
3
3
years of professional experience
Work History
Cook
Lutheran Home Senior Living
Vinton
09.2025 - 07.2026
- Prepared nutritious meals according to dietary restrictions for senior residents.
- Assisted in meal planning and recipe development for diverse diets.
- Engaged with residents to understand preferences, tailoring meal options to enhance dining experience.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in a fast-paced environment working with teammates to maintain high customer high customer satisfaction rate.
- Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
- Adjusted seasonings of dishes during cooking process in order to enhance flavors.
- Followed established procedures and requirements for safe food handling, storage and service.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Used standardized recipes and other instructions to prepare food.
- Sanitized workstation at end of shift to minimize risk of salmonella and other foodborne illnesses.
- Set up work stations prior to opening to minimize prep time.
- Monitored temperatures of prepared food and cold-storage areas.
- Trained new kitchen staff on food preparation and sanitation practices.
- Trained and guided kitchen staff, fostering skills that improved service quality and team efficiency.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Collaborated with staff to ensure timely meal service during busy hours.
- Distributed food to service staff for prompt delivery to customers.
- Monitored inventory levels and reported shortages to management promptly.
- Performed basic administrative duties such as inventory management, ordering supplies.
- Sanitized workstation at end of shift to minimize risk of salmonella and other foodborne illnesses.
- Engaged with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Operated kitchen equipment safely while adhering to operational guidelines.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Set up and performed initial prep work for soups, sauces, and salads.
- Trained and guided kitchen staff, fostering skills that improved service quality and team efficiency.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Set up and performed initial prep work for soups, sauces, and salads.
Crew Member
McDonald's
Williamsburg
04.2024 - 09.2025
- Assisted customers with orders and provided excellent service throughout their visit.
- Operated cash register and processed customer transactions accurately.
- Prepared food items according to restaurant standards and safety guidelines.
- Maintained cleanliness and organization of kitchen and dining areas.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Followed health and safety regulations while handling food products.
Kitchen Crew/Host
Lizzie's Dining Car and Caboose Bar
Marengo
03.2023 - 09.2024
- Greeted and seated guests promptly upon arrival.
- Oversaw reservation system to optimize table assignments and enhance guest flow.
- Communicated wait times clearly to guests and staff.
- Coordinated with kitchen staff to ensure timely service flow.
- Maintained cleanliness of dining area and host station.
- Assisted in training new hosts on daily operations.
- Handled guest inquiries and concerns with professionalism.
- Collaborated with team members to enhance guest experiences.
- Provided excellent customer service by anticipating customer needs.
- Managed incoming calls during busy shifts.
- Took reservations over the phone and in person.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Provided customers with accurate wait times and monitored waiting list.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Assisted servers in seating guests by escorting them to their tables.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Addressed customer service and food-related issues to ensure high guest satisfaction.
- Resolved conflicts between customers when necessary.
- Processed customer transactions accurately using point-of-sale system to streamline payment experience. from customers using a POS system.
- Accommodated guests with children and special needs to promote a comfortable dining experience.
Education
High School Diploma -
Iowa Valley Jr.-Senior High School
Marengo, Iowa05-2025
Skills
- Cooking
- Meal preparation
- Recipe development
- Menu planning
- Menu development
- Food safety protocols
- Food handling
- Food inventory management
- Food quality control
- Ingredient inspection
- Food presentation
- Food plating
- Creative plating
- Sautéing
- Fast-paced cooking
- Kitchen equipment operation
- Surface cleaning
- Dish preparation
- Customer service
- Team collaboration
- Time management
- Adaptability in fast-paced environment
- Attention to detail
- Communication skills
- Staff training
- Dietary restriction knowledge
- Labor management
- Food pairing
- ServSafe certified
- Food handler certification
Languages
English
Professional
Timeline
Cook
Lutheran Home Senior Living
09.2025 - 07.2026
Crew Member
McDonald's
04.2024 - 09.2025
Kitchen Crew/Host
Lizzie's Dining Car and Caboose Bar
03.2023 - 09.2024
High School Diploma -
Iowa Valley Jr.-Senior High School