Jordan Moniz
Las Vegas,NV
Summary
Dedicated and motivated, detail and results oriented professional with experience in the hospitality and service industry. Technology proficient, offering experience with different social media platforms and office programs. Positive attitude and a team player that enjoys a challenge and learning new things.
Overview
8
8
years of professional experience
Work History
Outdoor Pursuits Attendant
Discovery Land Company
05.2025 - Current
- Guide members on outdoor activities, such as biking, hiking, fishing, etc.
- Provide members with knowledge on how to do certain activities safely
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Managed check-in and check-out process of items.
- Complete daily reports on activity and maintenance to share with other departments
- Provide medical assistance to members in emergency situations while out on a guided tour
- Create and maintain relationships with third-party companies to offer services to members we don’t have in-house
- Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.
- Skilled at working independently and collaboratively in a team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Front Services Supervisor
Discovery Land Compnay
04.2024 - 04.2025
- Drive, park, and retrieve all types of passenger vehicles, and assist with charging for appropriate vehicles
- Responsible for the storage, logging, and safety of guest belongings
- Assist members with transportation, food deliveries, mail service, staffing for private events, and various other daily needs
- Accurately record a log of all incoming vehicles, members/guest, and stored items, such as golf bags and luggage
- Complete daily checklist, tasks, and reports for operational efficiency
- Communicate effectively with team members and other departments to ensure member satisfaction and completion of tasks
- Anticipate needs of our members to provide high level of customer service
- Create and maintain a positive relationship with members to provide unique and personalized interactions upon arrival
- Ability to stay calm under stressful situations and provide emergency assistance if needed
- Conduct weekly meetings with other managers to prepare for a week ahead and relevant information to pass down to other employees
- Create and send out weekly schedules to ensure coverage for busy times, events, and days off requests
- Work closely with members to create and set up private events, and ensures it runs smoothly and is staffed correctly
- Responsible to act quickly and assist members during an emergency such as flooding, fires, and CPR until more help arrives
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
Front Services Attendant
Discovery Land Company
08.2023 - 04.2024
- Drive/park/retrieve all types of passenger vehicles and assist with charging for appropriate vehicles
- Responsible for the storage, logging, and safety of guest belongings
- Assist members with transportation, food deliveries, mail service, staffing for private events, and various other daily needs
- Accurately record a log of all incoming vehicles, members/guests, and stored items such as golf bags and luggage
- Complete daily checklists, tasks, and reports for operational efficiency
- Communicate effectively with team members and other departments to ensure member satisfaction and completion of tasks
- Anticipate needs of our members to provide high level of customer service
- Create and maintain a positive relationship with members to provide unique and personalized interactions upon arrival
- Ability to stay calm under stressful situations and provide emergency assistance if needed
Inbound Sales Executive
Cloudbeds Digital Arbitrage
04.2021 - 08.2023
- Contributed to first Million dollar sales month in company history
- Work closely with team members and other departments to ensure guest satisfaction and retention
- Anticipate needs of clients to provide high level of customer service
- Consistently maintained attainment of 150-180% per quarter
- Top 1% of monthly/quarterly attainment earner
- Acquired over 100 new clients in the first year
- Averaging 500k+ in revenue annually
- Maintained post sales relationships
Lead Concierge & Resort Club Lounge
ARIA/MGM Resorts International
10.2017 - 08.2020
- Provided 5-star service to guests in fulfilling and anticipating their needs.
- Maintained an organized work environment suitable for a 5-star, 5-diamond resort.
- Answered incoming calls while using multiple programs to book services.
- Create once in a lifetime experiences for VIP guests.
- Lead daily pre-shifts and team meetings
- Ensured Resort Club Lounge was properly set up each day
- Worked closely with Food & Beverage staff to ensure proper presentation and menu
- Consistently exceeded sales goals
Education
BS - Sociology
Colorado State University
01.2017
Associates of Arts - undefined
Otero JC
01.2015
Skills
- Organization
- Time Management
- Multitasking
- Detail Oriented
- Communication
- Critical Thinking
- Collaboration
- PC Systems
- Social Media
- Safety awareness
- Strong work ethic
- Rules compliance
Timeline
Outdoor Pursuits Attendant
Discovery Land Company
05.2025 - Current
Front Services Supervisor
Discovery Land Compnay
04.2024 - 04.2025
Front Services Attendant
Discovery Land Company
08.2023 - 04.2024
Inbound Sales Executive
Cloudbeds Digital Arbitrage
04.2021 - 08.2023
Lead Concierge & Resort Club Lounge
ARIA/MGM Resorts International
10.2017 - 08.2020
Associates of Arts - undefined
Otero JC
BS - Sociology
Colorado State University
Similar Profiles
Karen EsquerraKaren Esquerra
ACCOUNTING MANAGER at Discovery Land Company / Discovery BuildersACCOUNTING MANAGER at Discovery Land Company / Discovery Builders
Kimberly WoolseyKimberly Woolsey
Security Operations Center Operator at Discovery Land CompanySecurity Operations Center Operator at Discovery Land Company
Fulvio ArtaviaFulvio Artavia
Entry Cook at Dune Deck Beach Club - Discovery Land CompanyEntry Cook at Dune Deck Beach Club - Discovery Land Company
Alexis KeenanAlexis Keenan
Assistant Store Manager- Client Experience at SephoraAssistant Store Manager- Client Experience at Sephora
Jamey GisendanerJamey Gisendaner
Senior Resolution Manager at BarclaysSenior Resolution Manager at Barclays