Jordan Monroe
Greensboro,NC
Summary
Energetically led teams at Flagship Carwash, excelling in client service and creative problem-solving. Mastered motivational leadership, enhancing productivity and customer satisfaction. Skilled in decision-making and safety processes, I consistently upheld high standards, achieving significant quality improvements.
Overview
2
2
years of professional experience
Work History
Shift Leader
Flagship Carwash
Bowie, MD
03.2024 - 08.2024
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Upheld company standards and compliance requirements for operations.
- Assisted general manager with operations game plan and company initiatives implementation.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Supervised and led employees to maintain productivity and customer service levels.
Server
Buffalo Wild Wings
Knightdale, NC
06.2022 - 01.2023
- Filled condiments and napkin containers during slack periods.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Informed customers of daily specials and signature menu items.
- Trained new employees to perform duties.
Education
Business
North Carolina A&T State University
Greensboro, NC08-2027
High School Diploma -
Rolesville High School
Rolesville, NC06-2023
Skills
- Issue resolution
- Decision-making capacity
- Shift scheduling
- Client service
- Verbal and written communication
- Positive attitude
- Creative problem solving
- Complaint resolution
- Problem-solving
- Role modeling
- Safety processes and procedures
- Client support
- Motivational leadership
Affiliations
- Football player
References
References available upon request.
Timeline
Shift Leader
Flagship Carwash
03.2024 - 08.2024
Server
Buffalo Wild Wings
06.2022 - 01.2023
Business
North Carolina A&T State University
High School Diploma -
Rolesville High School
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