Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jordan Moore

Flushing,MI

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server/Bartender

GB's Pub And Grub
08.2022 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Server

Xolo
11.2021 - 11.2022
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

BDC Agent

Feldman Chevrolet Highland
12.2020 - 05.2021
  • Increased customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined communication processes for improved efficiency and faster response times.
  • Maintained a high level of professionalism while interacting with clients, fostering strong relationships.
  • Collaborated with sales team to ensure consistent messaging and seamless customer experiences.
  • Managed inbound calls efficiently, resolving concerns and facilitating vehicle sales appointments.
  • Tracked customer interactions using CRM software, ensuring timely follow-ups and accurate recordkeeping.

Education

High School Diploma -

Ketchikan High School
Ketchikan, AK

Wildlife Biology

University of Michigan - Flint
Flint, MI

Skills

  • Daily Specials Memorization
  • Positive Attitude
  • Reliable and Responsible
  • Guest Engagement
  • Strong Work Ethic
  • Cash Handling
  • Sales Expertise
  • Service Prioritization
  • Exceptional Customer Service
  • Upselling Techniques
  • Multitasking Abilities

Certification

  • TAM certified - Effective until 10/19/2025

Timeline

Server/Bartender

GB's Pub And Grub
08.2022 - Current

Server

Xolo
11.2021 - 11.2022

BDC Agent

Feldman Chevrolet Highland
12.2020 - 05.2021

High School Diploma -

Ketchikan High School

Wildlife Biology

University of Michigan - Flint

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Jordan Moore