Jordan Moore
Sugar Hill,GA
Summary
Seasoned Small Business Owner with 1 year of experience in operations management, business strategy, and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals. Organized and motivated, eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly motivated with the desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Business Owner
Jay Prime Investments LLC
Sugar Hill, GA
07.2023 - Current
- Established marketing strategies, such as social media campaigns, to promote the business.
- Negotiated contracts with vendors for supplies and services.
- Monitored cash flow to ensure proper budgeting of resources.
- Analyzed competitor's pricing and product offerings in order to remain competitive within the market.
- Developed business plan to secure financial backing from investors.
- Developed relationships with key stakeholders, such as suppliers and vendors, in order to secure advantageous terms for the company.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Customer Service Representative
Arise
Atlanta, GA
04.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Independent Contractor
Empire Maintenance
Sugar Hill, GA
02.2023 - Current
- Maintained composure and productivity in high-pressure environments to facilitate client satisfaction.
- Maintained positive working relationship with fellow staff and management.
- Managed quality control and maintained high level of customer satisfaction.
Delivery Driver
Amazon
Buford, GA
04.2021 - 12.2022
- Received daily delivery instructions and route assignments from dispatch.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
Plumber
Good Works Services
Buford, GA
05.2015 - 12.2020
- Installed and repaired water supply lines, waste disposal systems, and related appliances.
- Replaced worn or damaged plumbing fixtures such as sinks, toilets, tubs, showers, and garbage disposals.
- Inspected drainage and other plumbing systems to identify necessary repairs.
- Tested pipe systems for leaks using air and water pressure gauges.
- Cut openings in walls or floors to accommodate pipes and fittings.
- Connected gas lines to stoves, dryers, hot water heaters, furnaces.
- Repaired broken or blocked sewer lines with the use of video cameras.
- Visited customer sites to assess their needs and provide estimates for repair jobs.
- Followed safety protocols while working in hazardous environments such as septic tanks or gas lines.
- Tested plumbing systems to locate leaks, malfunctions and repair needs.
- Located and repaired leaks in water supply lines.
- Cut and fit pipes to established measurements.
Education
High School Diploma -
Lanier High School, Sugarhill, GA, US
Sugar Hill, GA05-2018
Skills
- Business Planning
- Contract Management
- Financial Management
- Customer Service
- Relationship Building
- Customer Relations
- Negotiation
- Sales Strategics
- Issue Resolution
- Social Media Marketing
- Team Collaboration and Leadership
- Operations Management
- Negotiation and Persuasion
- Professional Networking
- Strategic Planning
- Business Development
Timeline
Business Owner
Jay Prime Investments LLC
07.2023 - Current
Customer Service Representative
Arise
04.2023 - Current
Independent Contractor
Empire Maintenance
02.2023 - Current
Delivery Driver
Amazon
04.2021 - 12.2022
Plumber
Good Works Services
05.2015 - 12.2020
High School Diploma -
Lanier High School, Sugarhill, GA, US
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