Jordan Moore
Pflugerville
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
5
5
years of professional experience
Work History
Coach/SpEd Teacher
PFISD
08.2023 - 03.2024
- Enhanced team performance by developing and implementing effective coaching strategies.
- Boosted player confidence through personalized training sessions and continuous feedback.
- Improved team cohesion by organizing regular bonding activities and fostering a supportive environment.
- Conducted regular assessments of student progress, adjusting instructional methods as needed to optimize learning outcomes.
- Served as a liaison between special education services, general education teachers, and families to ensure ongoing collaboration and communication regarding student needs.
Team Lead
Kroger
08.2022 - 08.2023
- Managed schedules, accepted time off requests and found coverage for short shifts
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions
- Reported on updates to project specifications and progress
- Tracked receipts, employee hours and inventory movements
- Adjusted equipment to meet different productivity levels
- Documented counts and sorted finished work to promote easy access for shipping or additional processing
- Regularly held Team meetings to covers daily objectives and goals.
Account Specialist
Bay Bridge Administrators
04.2021 - 06.2021
- Professionally handled calls from customers relating to accounts, directed internal/external calls to appropriate departments
- Consistently and successfully executed special tasks and projects delegated by upper management
- Processed multiple accounts over $100k to submit to banks
- Followed processing regulations for each business meeting quotas consistently.
Business Processing Specialist
LegalZoom
01.2021 - 04.2021
- Responsible for production of legal documents for customers and government agencies
- Navigate government websites to file documents or research data
- Managing and coordinating third-party filings and process serving deadlines
- Maintains quality service by maintaining and following procedure manuals, resolving processing problems, and recording time measurements
- Contributes to team effort by accomplishing related results as needed.
Auto Claims Adjuster
Safe Auto Insurance
11.2020 - 01.2021
- Committed to answering over 20 calls per day and assisting insured customers with insurance decisions
- Providing information on policy and altering information as needed
- Directed regular meetings with team members to cover calls & further production
- Examined photographs and surveillance and any other documents relating to claims
- Negotiated with claimants to settle claims
- Issued payouts to claimants
- Enhanced customer satisfaction by delivering honest advice to policyholders regarding repair work and body shop processes
- Processed over 50 invoices each week and mailed documentation to clients.
Professional Athlete
Charnay Basket Bourgogne Sud
05.2019 - 01.2020
- Managed time effectively while traveling for games, attending practice and keeping an organized schedule
- Successfully navigated and reviewed multiple documents containing valuable information about players, contracts and deals
- Accepted constructive criticism from coaches and teammates to improve skills
- Exhibited excellent teamwork and strong work ethic by promoting camaraderie
- Effectively communicated with diverse group of athletes, coaches, game officials, agents and fans using dynamic listening and open-ended questioning skills.
Education
Bachelor of Arts - Communications
Texas Christian University
Fort Worth, TX05.2019
Skills
- Group facilitation
- Team Training
- Event Scheduling
- Program Leadership
- Emergency Response
- Performance Evaluation
- Talent Recruitment
- Team Development
- Equipment management
- Operations Management
- Media Relations
- Effective Communication
Volunteer Experience
- LENA POPE ORGANIZATION
- GIRLS INC.
- BREAST CANCER AWARENESS WALKS
- BASKETBALL CAMPS, KINDER FROGS, & STARPOINT
Timeline
Coach/SpEd Teacher
PFISD
08.2023 - 03.2024
Team Lead
Kroger
08.2022 - 08.2023
Account Specialist
Bay Bridge Administrators
04.2021 - 06.2021
Business Processing Specialist
LegalZoom
01.2021 - 04.2021
Auto Claims Adjuster
Safe Auto Insurance
11.2020 - 01.2021
Professional Athlete
Charnay Basket Bourgogne Sud
05.2019 - 01.2020
Bachelor of Arts - Communications
Texas Christian University