Jordan Moorer
Lillington,NC
Summary
I am a Hard working, Self motivated employee, who is a team player and adapts to any situation. I use a creative approach to problem solving. I am energetic and eager to learn new skills.
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Seasoned small business owner with several years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Pool service pro/Owner/Operator
MB Pool Solutions LLC
Lillington, NC
02.2022 - Current
- Trained staff on safety protocols and customer service best practices.
- Coordinated scheduling for service appointments and team assignments.
- Managed daily operations of pool service and maintenance tasks.
- Established relationships with clients to ensure satisfaction and retention.
- Developed marketing strategies to promote services within the community.
- Implemented quality control measures to enhance service delivery standards.
- Resolved customer inquiries and complaints efficiently and professionally.
- Maintained relationships with existing clients by providing superior customer service.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Reviewed legal documents related to business operations.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Implemented quality assurance processes to ensure product excellence.
- Collaborated with other owners on joint ventures and shared resources.
Pool maintenance and service pro
Oak city Pool solutions
Angier, North Carolina
02.2020 - 02.2022
- Contributed innovative ideas and solutions to enhance team performance and outcomes
- Achieved cost-savings by developing functional solutions to problems.
- Updated and maintained databases with current information.
- Operated equipment and machinery according to safety guidelines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Superintendent
Dean Interior Trim and Lockouts
Raleigh, NC
07.2019 - 07.2020
- Quality Inspections
- Procurement specialist
- Safety manager
- Reporting
Detention Officer
Wake County Sheriff Department
Raleigh, NC
06.2012 - 07.2019
- Safety and Security
- Data Entry of Legal paperwork
- Policy and procedure
Material Support
Western Wake Medical
Cary, NC
05.2009 - 03.2012
- Logistics
- Supply courier
- Data Entry
- Customer Service
Education
Graduate - It Certification Program
My Computer Career
Raleigh, NC 03.2020 - 10.2020
GED - Para-military school
Tarheel Challenge
Salemburg, NC9-11th grade -
Croatan High School
New Port, NCSkills
- Supervising
- Data Entry
- Pays attention to detail
- Customer Service
- Emergency response
- CPR certified
- Leadership
- Communication
- Decision Making
- Conflict Resolution
- Time Management
- Sales
- Quality assurance
- Customer relationship management
- Safety compliance
- Problem solving
- Effective communication
- Time management
- Conflict resolution
- Technical troubleshooting
Certification
- Detention Response Team
- CPR
- Mental Health
- Certificate of completion from My Computer career.
Languages
English
Timeline
Pool service pro/Owner/Operator
MB Pool Solutions LLC
02.2022 - Current
Graduate - It Certification Program
My Computer Career
03.2020 - 10.2020
Pool maintenance and service pro
Oak city Pool solutions
02.2020 - 02.2022
Superintendent
Dean Interior Trim and Lockouts
07.2019 - 07.2020
Detention Officer
Wake County Sheriff Department
06.2012 - 07.2019
Material Support
Western Wake Medical
05.2009 - 03.2012
GED - Para-military school
Tarheel Challenge
9-11th grade -
Croatan High School