Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jordan Moreland

Fayetteville,GA

Summary

Enthusiastic and motivated customer service professional with extensive experience at Lowe's, excelling in IT support and troubleshooting. Hands-on experience in desktop support, incident management and hardware maintenance. Adept at problem-solving, security assessments and enhancing system performance.

Committed to providing excellent service and technical support to clients and team members.

Overview

6
6
years of professional experience

Work History

Customer Service Associate

Lowe's
03.2024 - Current

Assist large volume of customers with product guidance and technical support internally and externally during my work day while maintaining a positive attitude.

Cross train in different departments to maintain a high level of product knowledge within Lowe's to assist in other departments when needed and ensuring accurate information is given to the customers.

Resolve minor billing and payment disputes efficiently while providing a positive customer experience.

Warehouse Associate

Walmart
08.2021 - 01.2023

Handled material movement, inventory control and prepared orders for shipment accurately and efficiently.

Trained new employees to ensure goals and quotas were made daily.

Maintained safety protocols while operating machinery.

Assisted with leading morning team huddles.

Score Keeper

Fayette County Youth Basketball Association
01.2019 - 03.2020

For 2 seasons interpreted games and league rules to assist with making correct calls.

Assisted with facility pre-game preparations and post-game cleaning for each league game.

Calculated Athlete, Team and League statistics on rolling basis during games.

Maximized protection by reporting any equipment, safety or team violation to supervisors for evaluation.

Verified accuracy of score calculations before winners were announced.

Education

Associate of Applied Science - Cyber Security

Georgia Military College
Fairburn, GA
05-2025

High School Diploma -

Lovejoy High School
Hampton, GA
05-2020

Skills

    IT support & Troubleshooting

    Operating System Management

    Data Recovery & Backup

    Security Assessments & Compliance

    Hardware & Software Installation

    Desktop Support

    Configuration & Incident Management

    Customer Service

Timeline

Customer Service Associate

Lowe's
03.2024 - Current

Warehouse Associate

Walmart
08.2021 - 01.2023

Score Keeper

Fayette County Youth Basketball Association
01.2019 - 03.2020

Associate of Applied Science - Cyber Security

Georgia Military College

High School Diploma -

Lovejoy High School