Enthusiastic and motivated customer service professional with extensive experience at Lowe's, excelling in IT support and troubleshooting. Hands-on experience in desktop support, incident management and hardware maintenance. Adept at problem-solving, security assessments and enhancing system performance.
Committed to providing excellent service and technical support to clients and team members.
Assist large volume of customers with product guidance and technical support internally and externally during my work day while maintaining a positive attitude.
Cross train in different departments to maintain a high level of product knowledge within Lowe's to assist in other departments when needed and ensuring accurate information is given to the customers.
Resolve minor billing and payment disputes efficiently while providing a positive customer experience.
Handled material movement, inventory control and prepared orders for shipment accurately and efficiently.
Trained new employees to ensure goals and quotas were made daily.
Maintained safety protocols while operating machinery.
Assisted with leading morning team huddles.
For 2 seasons interpreted games and league rules to assist with making correct calls.
Assisted with facility pre-game preparations and post-game cleaning for each league game.
Calculated Athlete, Team and League statistics on rolling basis during games.
Maximized protection by reporting any equipment, safety or team violation to supervisors for evaluation.
Verified accuracy of score calculations before winners were announced.
IT support & Troubleshooting
Operating System Management
Data Recovery & Backup
Security Assessments & Compliance
Hardware & Software Installation
Desktop Support
Configuration & Incident Management
Customer Service