Jordan Morse
dining service worker
Saint Johns,MI
Summary
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Highly skilled in providing excellent guest service and catering to seating preferences and special requests to foster customer satisfaction. Enthusiastic and personable with strong foundation of service industry expertise.
Overview
5
5
years of professional experience
1
1
Language
Work History
Dining Service Worker
Michigan State University
03.2023 - Current
- Enhanced customer satisfaction by providing efficient and friendly dining services.
- Streamlined food delivery process for improved meal quality and timely service.
- Maintained a clean and organized dining area, promoting a comfortable atmosphere for guests.
- Trained new dining service workers, fostering teamwork and consistent service standards.
- Resolved customer concerns with tact and professionalism, maintaining positive relationships with guests.
- Implemented hygiene practices, ensuring compliance with local health codes and maintaining a safe environment for guests.
- Contributed to a positive work atmosphere by effectively communicating with colleagues and supervisors.
- Conducted routine inspections of the dining area, identifying potential safety hazards or maintenance issues requiring attention.
- Demonstrated understanding of menu items and ingredients.
- Created positive first impressions to build loyalty in return guests.
Cashier/Bagger/Deli Clerk
Kroger
04.2020 - 04.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier/Front of House Usher
NCG Cinemas
08.2019 - 03.2020
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Upsold additional products and services to customers, increasing revenue.
Education
Some College (No Degree) -
Baker College
Owosso, MIHigh School Diploma -
St Johns High School
Saint Johns, MI06.2021
Skills
- Excellent customer service
- Strong Work Ethic
- Food safety knowledge
- Organizational abilities
- Allergy awareness
- Food storage knowledge
- Cash handling proficiency
- Team player attitude
- Professionalism and Courtesy
- Sanitation Standards Compliance
- Performance Improvement
- Hospitality service expertise
Languages
English
Native or Bilingual
Spanish
Limited Working
Volunteering
Rake and Run for Goodwin's Club
SJYAA Concessions
Certification
- Allergen Training - 06/11/2024-06/11/2027
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Work-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time offFlexible work hoursQuote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Dining Service Worker
Michigan State University
03.2023 - Current
Cashier/Bagger/Deli Clerk
Kroger
04.2020 - 04.2023
Cashier/Front of House Usher
NCG Cinemas
08.2019 - 03.2020
Some College (No Degree) -
Baker College
High School Diploma -
St Johns High School